DT168 Preamp Not Responsive

[SouthRidge_Nate]

Does anyone have any troubleshooting suggestions for a non-responsive input preamp on the DT168.

For our drum kit I’ve got channels 9-16 indicating that phantom power is on (red led), however back at the console (SQ-6) I have no control of turning phantom power on or off. If I take the mic/cable (requires phantom power) and plug into another preamp that we use for the drum kit, I get audio signal through that channel so I know it’s not the mic or cable.

I have tried power cycling the entire system a couple of times but this preamp remains in a non functional state.

[Brian]

Allen and Heath makes a software to control Dante stage boxes without having to use a console. I realize it’s a long shot, but you might want to install that software and see if you can control the preamp using the software.

[SouthRidge_Nate]

Hi Brian,
Thanks for the suggestion, I’m downloading the Dante Preamp Controller and will try that out.

[SouthRidge_Nate]

Well I couldn’t get the software working, I’ll work on that another time. However, in attempting to get the software working I opened up Dante Controller and immediately I saw my problem, someone had changed the link of transmitter to receiver for the DT168 to SQ-6. Re-established the correct link and it all worked.

Lesson learned…. don’t forget someone may make unauthorized changes to the Dante Controller (insert face-palm)!

[Author]

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