Cannot save scenes to USB drive?

[Jibun no Kage]

Cannot save scenes to USB drive? Have a SQ7, latest updates applied. I can trying to archive our defined scenes/profiles. I connect a USB flash drive to USB port. I select download of the scene I want to copy to USB drive, and it says it has started and they seems to freeze? It should just take a few seconds right? I formatted the USB drive via the SQ7. USB drive was 8GB which seems would be big enough for just a scene or two right? Any suggestions?

Also, why can’t the SQ software control not upload or download scenes to a PC? The software control is nice, but seems to like a very basic feature? Am I missing something in the software? Hidden feature or menu?

[SQuser]

And you really tried it there, as shown in the picture – and on page 66 of the manual?
Saving a scene only takes a fraction of a second for me.
You can also save scenes in the MixPad – see picture.

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[Jibun no Kage]

OK, I must be blind… I have not spent a lot of time the SQ software. Thanks for the information. We recently setup our first SQ7, about 2 months ago, and it is been straight forward to use. I only just a few days ago went looking for the documentation, and could not find it. I only happened to find the SQ software via a Google search. We have two sites, our production room and the in house media booth, and we wanted to copy to the media booth configuration to the production room SQ7, hence looking for ways to do that, i.e. via USB drive. And the ability to save the configuration over the network via the SQ software to our media server would be wonderful.

[SQuser]

> I only just a few days ago went looking for the documentation, and could not find it. I only happened to find the SQ software via a Google search.
But where were you looking?
Everything can be found very quickly on the Allen & Heath website:
Products -> Software and Downloads -> SQ7 -> https://www.allen-heath.com/hardware/sq/sq-7/resources/

[SteffenR]

Plug in USB, save a show, unplug it, move to the other desk, recall that show.

Scenes are saved in shows as well.

[Jibun no Kage]

I was looking for the hard copy from the box… The saving the configuration via SQ7 sound board directly is one question, but saving via SQ7 software control application another question… I posted both. The odd thing was when saving to a USB disk or drive on the port on the sound board, I formatted on the SQ7, it seemed to fail, freeze. So wondered if this was a known issue, or maybe my USB disk/drive was somehow incompatible. After about 20 minutes I pulled the drive and rebooted the sound board. The on sound board interface was literally stuck showing the message that the scene was being download, but it never completed. The SQ7 was not locked up, I could still connect to it via network and the Windows based control application. But the on board touch screen would not respond. So something definitely got stuck.

After this happened, I looked for a way to save the configuration via the SQ7 software control application, and did not, see, via the software (running on Windows) a way to save the configuration to our Windows machine. So again was looking for the manual, thinking maybe the SQ7 software control application had a similar function to the on sound board function. It was then I thought to post a couple of questions here. I have a different make and model of USB disk/drive 64 GB to try again. The original USB disk/drive was only 8GB, seems big enough be is older USB 2.0, where the new one is USB 3.0.

I had not as yet, pulled the manual from the web site, but will since I could not find the hard copy. Was more interested in why the SQ7 seemed to get stuck trying to write to the USB disk/drive. In short, will try the different USB disk/drive today, and if SQ7 interface again gets stuck, that would seem to suggest so type of bug in the on board control system.

[SQuser]

Since similar things have happened to me and others, it could well be the same problem that has not yet been solved.

Show-files corrupted after storing

Then it might not be your USB stick.
Did you then look at the contents of the stick on a computer?

[Jibun no Kage]

Very interesting!

Yes, I did look at the USB drive. I found a list of folders that all seemed to be empty, at least the ones I looked at. Thinking the download was incomplete I did not investigate every folder. I will test again, when I am back at the location, and this time validate what is on the USB drive. Fortunately, I am a 30 year IT enterprise engineer, now retired, and my 2nd career as been part of the audio/visual team at my church, so you can guess I am doing the streaming and much of related technology integration. I am new to sound engineering, so learning as I go… with our new SQ7.

[SQuser]

> I will test again, when I am back at the location, and this time validate what is on the USB drive.
If it’s actually the same bug, it won’t happen again anytime soon.
This obviously doesn’t seem to be reproducible yet and is therefore probably difficult to fix.
If you get the same problem when you test it again, it’s more likely that it could be your USB-stick.

[Tobi]

In my Ticket I described a procedure to reproduce the Data loss Problem, so A&H knows…

[SQuser]

Oh – from this point of view, their behavior and postponement is of course incomprehensible.

[Author]

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