Add Ons download problems

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of sacsound sacsound 1 year, 6 months ago.

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  • #92346
    Profile photo of sacsound
    sacsound
    Participant

    Monday I purchased Add On plugins for our new SQ6, but the A&H Shop website is not allowing me to download. The order status indicates a “failure” but no other information. My credit card was charged however. I’ve submitted support requests at both the Shop and at Allen & Heath’s main site. I also called the A&H phone number three times but I got transferred to voice mail at a different number each time. I did leave a messsage but have had no response. Is A&H support still working? Has anybody interacted with them recently? Wondering what’s going on…

    #92350
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @sacsound,

    We are still working, but at the moment all from home, so support is currently via email/tickets.
    If you have submitted a ticket via support.allen-heath.com, a form via the shop site or emailed shopsupport@allen-heath.com it will be seen and we will get back to you shortly.

    Thanks,
    Keith.

    #92365
    Profile photo of sacsound
    sacsound
    Participant

    Keith,

    Thanks so much for your quick attention to this. I received an email from Alex, who had promptly corrected the problem with my Shop account. I’ve now downloaded the keys and activated the plugins. I’m not sure what caused the initial problem but all is well now. We’re looking forward to using the new SQ6 and the DEEP plugins!

    Best regards,

    sacsound

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