My SQ is in a multi-user space, where we have folks who regularly work on other consoles. It’s very easy for them to get the hang of the tactile switches… and the SQ desk is very well laid out.
But training folks who don’t work on the desk every day to go two layers deep into a touch menu to find the *very first thing* they need to have access to on a channel control is frustrating. We have tactile gain knobs, full EQ access, essential gate controls, etc… the only critical function that isn’t on a tactile control is that +48V.
I might add that I’ve had a couple of times when my touch screen has frozen. I’ve been able to keep mixing through the show without the touch screen… until I needed the phantom control. Then had to cycle off the amps, reset the board, and cycle back on, just to get access to that. Soft key would be good insurance.
Now, understanding that some folks don’t want it… a soft control is perfect, because folks like me can map a button, and folks like Mike can choose to not do so.