Editor won’t load

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This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of jgrooms jgrooms 5 years, 11 months ago.

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  • #23999
    Profile photo of Doug
    Doug
    Participant

    I’ve gt an odd problem, editor 1.9 on windows 7 started this week to stop loading. I get as far as the busy bar and that is all. I tried uninstalling and re installing, tried each mode from off line,surface and mix rack and lap to mix rack and lap only.

    The mix rack is seen by the computer and is sending data but the editor just gets to the busy bar and no further. The surface and the mix rack work ok. It worked perfectly up till now so completely baffled anyone got any ideas?

    http://www.maltingsaudio.co.uk

    #34918
    Profile photo of jgrooms
    jgrooms
    Participant

    I had this problem awhile back and I’m trying to remember how I fixed it.

    After you uninstall the software the Allen and Heath directory may still exist (c:program filesallen & heath….). Try removing it (or renaming it) THEN re-installing the software.

    #34927
    Profile photo of Doug
    Doug
    Participant

    Thankyou jggrooms removed all my 1.9 back up files from my seperate A&H folder to a stick uninstalled V1.9 again shut down re started downloaded the program again and it started! Have a virtual pint on me.

    Now just need to buy some hair restorer!

    http://www.maltingsaudio.co.uk

    #34935
    Profile photo of jgrooms
    jgrooms
    Participant

    quote:


    Originally posted by Doug

    Thankyou jggrooms removed all my 1.9 back up files from my seperate A&H folder to a stick uninstalled V1.9 again shut down re started downloaded the program again and it started! Have a virtual pint on me.

    Now just need to buy some hair restorer!

    http://www.maltingsaudio.co.uk


    Something in the editor gets corrupted and unfortunately when you uninstall the editor there is some type of configuration file in the A&H directory that remains.

    So, the result is, even after re-installing the Editor that corrupted file is still in the A&H directory and the re-installed editor tries to use it. Removing that directory, after un-installing the Editor, forces the installer to recreate all files and it appears to fix the problem.

    I consider this a work around. Maybe A&H can be more specific about the actual problem but glad you’re up and running!

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