Topic: Mix Rack Boot Failure | Allen & Heath Digital Community

Mix Rack Boot Failure

This topic has 24 replies, 11 voices, and was last updated 11 years, 7 months ago by weily3524.

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2011/11/30 at 2:06 pm #29134

RayS
Participant

quote:

Originally posted by woutert

quote:

Originally posted by AH_Support
If you own any older iDR mixracks and you would like to have the modification performed please contact your local dealer or the distributor in your country…

Is this modification free? If not, what is the estimated cost?

Wouter
IDR32, Dante, Mixpad
laptop, TP-Link TL-WR1043ND

I had the PCB mod done last February and it was free…….don’t know if there was a deadline so YMMV….

RayS

R-72/iDR32/iPS10

2011/11/30 at 2:18 pm #29135

Allen & Heath Product Support
Moderator

Hi Wouter,

quote:

Originally posted by woutert
Is this modification free? If not, what is the estimated cost?

We provide the parts required for the modification free of charge to our distributors.

You will however need to contact the distributor in your territory to discuss any charge they may impose for performing the modification:
https://www.allen-heath.com/uk/company/pages/distributors.aspx

I hope this helps.

Best Regards,
Allen & Heath Technical Support

http://www.allen-heath.com/support

2011/12/02 at 10:23 am #29138

Rui-Miguel
Participant

Thanks for the informations A&H.
That was what I was hoping to get, some official clarification concerning the problem.
I am now more confident with the equipment and the necessary repair.

Since I just bought in October a new iDR16, that was delivered last month, I hope that your assurance that new racks don’t have this problem aplies to this one also. Logically ot should, but how can I be sure?

Can I give you the serial number here on the forum or should I leave it to my supplier to check?

Best regards and, once again, thanks for the feedback and clarification.

Surface: T112 / T80
Rack: iDR48 / iDR16
PC: Editor 1.83
iPad2: MixPad

2011/12/02 at 12:35 pm #29139

woutert
Participant

I just contacted my distributor. They will do this modification for free. Thanks for the information, A&H.

The only point of improvement were if A&H/distributors would contact A&H-clients in a proactive way. That way incidents (like Lieven who only found out after his iDR went down) could be avoided.

It’s not dishonourable to call back a product to resolve a known issue.

Wouter
IDR32, Dante, Mixpad, R72(soon)
laptop, TP-Link TL-WR1043ND

2011/12/03 at 10:11 am #29141

ddff_lv
Participant

If I was a distributor (and I am for some products) I’d do every mod advised by factory free of charge and would go to do that on site. Factory is far, but distributor lives between customers and reputation is most important thing. That’s why I never charge for repairs according to service notes and after warranty will supply spares at cost, no profit. So it’s just logical your distributor thinks same way.

ddff

2011/12/06 at 8:16 am #29163

Allen & Heath Product Support
Moderator

Hi Rui,

quote:

Originally posted by Rui Miguel

Can I give you the serial number here on the forum or should I leave it to my supplier to check?

You can either get in touch with your distributor in Portugal, Avitel (https://www.avitel.pt/), or you can submit a support ticket via our website – https://www.allen-heath.com/support

I hope this helps.

Best Regards,
Allen & Heath Technical Support

support@allen-heath.com

2011/12/07 at 12:00 pm #29275

Rui-Miguel
Participant

Hi,

Just to let you guys know, my mainboard has been replaced and everything is working fine. I hope this new board solves the issues efectively so that I don’t get any more surprises on location.

Thanks for all your help,

Surface: T112 / T80
Rack: iDR48 / iDR16
PC: Editor 1.83
iPad2: MixPad

2011/12/07 at 4:01 pm #29277

Rexeltw
Participant

Not that it helps but replacing both the boards is only a hours work from start to finish and you don’t need much more than a TX driver set and a small ratchet. Bits even come with an idiot proof guide for mere moratls like me!

Just remember kids no matter how good your mixing is you can’t polish a turd…

2013/03/22 at 12:31 am #33530

Rui-Miguel
Participant

One year later, I return to this thread, for the worst possible reasons!
Last December my iDR16 gave me the same problem the iDR48 reported one year before!
Mix Rack Boot Failure
Now I’m caught in some sort of feud between the manufacturer, who does not aknowledge a two year warranty period from my purchase date, just a one year period from the representative purchase date.
So I’m stuck with a repair cost of 700€ for something that A&H has aknowledged right in this thread to be a recognised manufacturing problem.

Has anyone faced this kind of issues with A&H? I really want to keep with the brand, just not like this!

Surface: T112 / T80
Rack: iDR48 / iDR16
PC: Editor 1.83
iPad2: MixPad

2013/04/15 at 8:16 pm #33735

weily3524
Participant

I’m sad that I also meet this problem two times,Mix Rack Boot Failure
A&H has aknowledged right in this thread to be a recognised manufacturing problem.
So if I want to fix it again,should I have to pay it again?[!][!]

abc
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