Be sure and read the section of the manual on setting up ip addresses. If you get any conflicts this will happen. Most routers by default use the 192.168.1.1 address which happens to be the address the mix rack selects so you have to change one of the 2. Then make sure the router does not assign any addresses that conflict with any of the other ilive components. If you have a limited number of items connected you might be better setting up static ip addresses for each one.

112T/IDR48/IDR16

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Originally posted by CMattE

That is what is seems like. However I have the router set up to a static address of 192.168.1.11 and then set it to add devices in the 192.168.1.100 through 192.168.1.150 range using DHCP. I believe that is A&H’s recommendations. But this is an older router and I’m wondering if maybe something has changed. We do shut it off when we turn off the Mixrack.

And to add to that I forgot to mention. I’m running a backing track through the surface and it keeps playing. So I’m not losing audio. Just the ability to control. Guess it could still be the cables I’ve used also. They were built by my cousin who is the head of IT at a local hospital and seem to be of good quaility. So maybe we’ll need to get some cables off the recommended suppliers. Just can’t do that by tonight. Anywho thanks and I’ll double check all my IP settings. See if something has changed.

Right now I’m still thinking I’ll keep the router unhooked, and hook up the laptop direct to the mixrack and specify an IP address for it. See how that goes. Thanks again.

T112/48, MacBook Pro, Mac Mini, and trying to patiently wait on Dante.

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Several things here, first, don’t use the router just yet…….how long is the cat5?……

Once you get the macbook/mini ip addresses sorted out make sure that airport is off !

then setup a connection “surface to mixrack” with cat5 and “computer to mixrack” also with cat 5…… in the editor connect to “mixrack only” that way should you loose connection between mixrack and surface you’d still have control through the editor, of course if you have 2 comps you can connect an extra spare/backup to the surface also,(editor connected to “mixrack and surface”)…..personnally I always connect to the rack….that’s where all my audio is coming from……..so go for your idea of connecting editor to that “dante” cat5 and get yourself some recommended cables for ACE connections……I’ve successfully ran our own 300+ft of off the shelf cat5 to a monitor comp editor session that way connected to the mixrack…..

Also if and when you have time, you might want to check the console logs to see why your surface lost connection. accessible through the surface

hope this helps

RayS

R-72/iDR32/iPS10

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Originally posted by CMattE

Thanks. The cables are 250′ but could be shortened for sure. I had him make them extra long, but they would still need to be about 200′. I will do that asap, unless I just order another. Which I probably will. My cousin tested them and they tested out to full Cat5e specs.

Just to explain a little bit more. I normally run monitors (I normally play guitar also) from the stage via my MacBook wirelessly. That has been working great for the last month or so, with the occasion system busy. For Easter though I’m just running sound. For me it’s much easier to drag and drop channel strips, rename them, find mic channels being used via the editor software. So I’ve had it hooked up to the surface via Cat5 (with airport off) just for those purposes. And really now that I think about it that is when I’ve started having the issues. Maybe I shouldn’t connect the macbook at all?

And as for the Mini, I haven’t even used it yet. I planned on it being the recording computer when our Dante card arrived. I may set it up though just to have a back up of a back up lol.

I will look at the logs asap and see what they say too. But I probably won’t be able to post them until this evening, after the service. And again thanks for everything. Especially the connecting to just the mixrack part. I thought I had read that if you were connecting to a system with a surface you had to tell it to connect to a “mixrack + surface”. However at this point all I should really need is ability to switch scenes and maybe some minor FOH volume changes.

FWIW I also plan on completely rebooting the system about 5 mins before it starts. See if that helps. Our practices have been 3-4 hours and the actual service shouldn’t be over 2 hours. Thanks again.

T112/48, MacBook Pro, Mac Mini, and trying to patiently wait on Dante.

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250ft! that could be a problem right there, at these lengths A&H recommends ” A&H tested” cables, although others may or may not work correctly or dependently ……if you search the discussions you will see references to other “adequate ” substitute cables. I strongly suggest A&H recommended cables though……

You are right about A&H recommending an editor connection to “surface and mixrack” when both are present but, more and more frequently a “mixrack only” connection while surface is also present seems a more logical step, so I think this is now the recommended practice……I just ended a 3 month tour with 3 macbook pros 1 pc and a surface all connected at the same time as well as a router and never had problems with lost connection from the surface to the mixrack…..Other than the possible ip address issues suggested I can’t think what could cause the MBP’s cat 5 to affect the surface ‘s connection…..unless of course they both had the same ip other than the cable itself…..and, since you have successfully connected in wi fi before, I would recommend looking at what has changed since the last stable all around connection……

RayS

R-72/iDR32/iPS10

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Originally posted by CMattE

It did it again. With about 15 mins left in the service. It did it at almost the same exact spot as last time to. So I’m wondering if it is something in the scene. Luckily Pastor was planning on preaching one scene later so we made it work. However I couldn’t connect my Macbook at all this time. I had left it completely unhooked just to be safe and try to not have anything extra causing ip problems and when it went down I hooked up the back up cable and it wouldn’t connect. I tried DHCP and manual connection. With the DHCP it was giving it a really weird IP address. Just tried again. It was 169.254.138.222.

I didn’t have the router hooked up so I couldn’t even try to hook up via the wi-fi. When it rebooted I noticed the status screen is showing a red x by the firmware version 1.80. Could it be a firmware issue?

And lastly at the bottom of the touch screen there is a yellow caution triangle in some scenes???

Okay thanks in advance for any help/suggestions.

Matt

T112/48, MacBook Pro, Mac Mini, and trying to patiently wait on Dante.

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Matt, Happy Easter, sorry to hear you are still having probs……

First, the more obvious stuff, the mackbook should have been connected before possible problems, that’s the only way you might rely on it as a”back-up” otherwise, as you found out , it’s pretty much useless……so, both surface and macbook connected at all times……
click on yellow triangle it will show you the logs,,,,…Firmware Displays the current firmware version loaded. A green tick means the system firmware is operating correctly. A red cross warns that an error has been detected and has been logged in the system Event Logs. A yellow triangle also displays in the lower toolbar to alert you if you are in another page or displays when a system error has been detected.. Go to the UTILITY /Diagnostics / Event Logs page to view the error. The Event Log can be copied to USB key to be reported to Allen & Heath if required. After viewing the error log the green tick is restored.

When selecting the “dhcp with manual address” you select the appropriate ip 192.168.1.xxx regardless of what’s been assigned automatically to/by your mac……also be aware when attempting to connect for the first time ( with a new ip ), the system needs some time to locate the mixrack..so a little patience here…..

Short of updating all components of the system to 1.81 I can only suggest the following troubleshooting: after looking at your log files (the event is recorded there) either take the rack or the surface (whatever is easiest) so you can use them with A&H supplied 2m. ACE cable,+ macbook pro connected too to mixrack only……. try to run through your scenes that way and check for the yellow triangle just to make sure what is going on there…..this will eliminate the long cat5e out of this equation once and for all……

Hope all this helps

P.S. there seems to be some issues with V.1.80 as mentioned in this discussion thread: https://www.allen-heath.com/iliveforum/topic.asp?TOPIC_ID=1507 so again should be prudent to update to 1.81 as soon as possible……

RayS

R-72/iDR32/iPS10