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OK. Did you try the “reset mix settings” as Bob suggested? If that didn’t work you can try a hard reset for the board: Hold down both the “reset” and ” setup” buttons and power up.
One more question. Is this a new or used desk? Did it come with v1.73 installed, did someone else update it or did you do an update?
Hard reset…
Good luck.
PS
You can try assigning L/R prefader to the Alt Out jacks and see if you get anything, but if you’re getting nothing in the headphones when soloing the channel I can’t imagine what’s up…or down, in this case.
Be sure to check the channel assignment to verify that 1/2 are indeed routed to the Mains bus, but you should be able to hear the input via the headphones on PFL.