Audion signal dropping intermittently

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This topic contains 7 replies, has 5 voices, and was last updated by Profile photo of Mrvoltz Mrvoltz 1 month, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #64763
    Profile photo of Rick
    Rick
    Participant

    W have started using GLD 112 since past 4 months along with digital snake AR2412 and Ar84. The equipment are fairly new.

    I’m facing an issue where the Audio signal is intermittently dropping if a singer or presenter peaks up on a given input channel. I was wondering if anyone has seen this issue?

    We have done some troubleshooting to find who is culprit. It appears that the dSnake AR2412 could be issue here.
    how we tested?
    1. connected two Mics with two different channel and try to peak by singing and we can reproduce the issue
    2. connected the mics directly to board and it doesn’t seem like an issue. We also don’t see any error logged either.
    3. We have analog snake connecting to digital snake. we tried bypassing the analog snake and tried directly with dSnake but the issue still persists.

    Any thoughts or advise appreciated.

    #64773
    Profile photo of Chris93
    Chris93
    Participant

    How long does it drop out for? Did you soft-patch the different inputs to the same channel or were you using different channels? Have you bypassed all channel processing?

    Chris

    #64774
    Profile photo of Rick
    Rick
    Participant

    trying to answer your question as we just switched to digital mixing from analog.

    It drops for 1-2 seconds. Not doing any soft patch, all hard patch.
    how do I bypass all processing? I can try that if it will tell me something about board or dSanke.

    thanks a lot for your help!

    #64781
    Profile photo of eotsskleet
    eotsskleet
    Participant

    Do you have any oltion card installed? Sounds like a wolrd clock issue! Check in the setting/audio/sync if the world clock is set internal or to the option card (in case you’ve got an extension card installed!)

    #64782
    Profile photo of Art
    Art
    Participant

    I could also be a bad cable. What kind of cable are you using to connect the GLD to the AR2412?

    #64790
    Profile photo of Rick
    Rick
    Participant

    The audio clock is set to internal no other card installed.

    Re cable, I have changed to tree diff cables but same issue. Does shielded vs non shielded matter?

    #64794
    Profile photo of Art
    Art
    Participant

    Yes. It must be shielded and ideally with ethercons. Personally, for long runs, I use one of the Allen & Heath or Behringer cables. For short runs, I use shielded Cat6 cables. I’ve not had any problems with any of those.

    #65108
    Profile photo of Mrvoltz
    Mrvoltz
    Participant

    A&H recommends shielded Cat 5E for installs, and that’s what I used, but some of my shorter cables are not shielded and they are fine.

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