[AlexParticipant]

Hi Maurits,

due to rather probable language issues you should get in touch with our distributors there and they know the clients and users and also the availability. There is also the substantial size of both Taiwan and even more China to consider, so availability will be depending on where you go, but we generally have very good coverage.

When you look at our distributor listing, then you should contact Alex Lim at SEAPOWER TECH in Taipeh, Taiwan for any Taiwan gigs and Alan Ho at SANECORE in China and Hong Kong. If you know the city or cities where you will be going, then i can advice you to some local partners as well. In general we have plenty of mixers out in both countries and good users who can help and support you no problem.

Let me know what else we can do for you. Cheers, Alex

[AlexParticipant]

Dear All,
i like the passion and i read your replies with great interest and i and we do not get offended by critic at all, but just want to learn and grow and move forward. If anyone here finds that we are twisting the truth, making false statements, or going in any way unethical about how we promote the products, i strongly advice to not buy any of our products unless we can proof your opinion wrong. I totally agree that after sales service is a major component of a purchase decisions and with my own experience in the past 25 years i am quite proud to vouch for this side of the Allen & Heath business. Same as for us, you have to be wise in your purchase decisions and comparing and evaluating is a good thing. Just keep it fair and factual and try not to make statements based on assumptions or hearsay please. Cheers, Alex
p.s. if you need a answer or response to something specific, then the support center is open 24/7. And you normally also get very good support from our local distributors crew.

[AlexParticipant]

Hi all,

i could not resist to add my 2 cents on this topic. First of all i think the tone of the postings needs to be kept friendly and encouraging. We did not install the community and platform for us to then ignore the postings, but now is a very active and busy time and with all efforts going into releasing new features, sometimes the communication lacks behind, but there is never any bad intention. I know first hand that patience is not a gift that most of us, me included, are blessed with, but from what i know, all your input is highly valuable and always considered for integration.

However we want to do smart decisions and many times this means weighing the benefits against the downside and giving a few users something they want, might create a mountain of support cases for all the other users. QU is still a very young platform and is being continuously updated and upgraded with more and more features to come, so there will be more opportunities to feedback input and requests to Allen & Heath and the door is always open. For now enjoy how cool and powerful QU-16 already is and in the future enjoy how much more you will be getting for paying nothing extra. I dare to call that a smart investment.

Cheers all and happy wednesday, Alex

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