ZED60 How to change Mute setting to Global?

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  • #128705
    Profile photo of Mr.LoveMr.Love
    Participant

    I recently purchased the ZED60 for live shows. When changing batteries on a wireless mic during a show I was shocked by a full volume static hiss. Very embarrassing. I looked at the board and the channel was muted. All I could do was shut down the mains until I figured it out. Not a great moment for me professionally.

    On break I found out that the Mute button does not mute the Aux Send. I went online and sure enough, Allen & Heath states that the mixers mute is not Global by default and allows sound to continue to pass through the Aux. I am not sure why A&H would choose this as the mixers default state, kinda defeats the purpose of a mute, in my opinion.

    I don’t want to have to turn down the pots on every channel I mute as I work hard before a show to get the monitor mix dialed. I cannot find a button anywhere to change the mute buttons back to global. Does anyone know how to do this? Without global mutes, this mixer is unusable in live applications.

    Thanks in advance.

    #128706
    Profile photo of Mr.LoveMr.Love
    Participant

    PS. I tried to update after I posted but was unsuccessful. After pulling down the mains the hiss continued so I then turned down the Aux Send Pot (which sends to stage monitors) and this worked. On break I found that Mutes do not affect any of the Aux Sends.

    Also, I bought this mixer in October 2024 for a show in November. I reached out to Allen & Heath after the show through the website support ticket system. I never heard from A&H. I started another support ticket in December. Still nothing from A&H. I have since sent 3 emails to support@Allen-Heath.com and nothing… I tested my email client and it is working as it should.

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