Stereo Matrix Bug?

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 year, 9 months ago.

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  • #87345
    Profile photo of alli
    alli
    Participant

    Bello SQ users,

    I send My Main-mix to a PA-Stereo-matrix. It ocurred now several times that only the left channel of the Main-mix is arriving at the Matrix! šŸ¤·ā€ā™‚ļø I Tried switching the Matrix to Mono and back again – no help. Only solution then is to use another stereo-matrix and everything works fine. So basically Iā€˜m loosing one matrix bus. šŸ˜•
    I have the feeling that there is a bug with syncing with the MixPad App. Im always pulling and pushing the Show Files via iPad App (newest FW for sure).
    Any ideas?
    Greetings from Germany, Alex šŸ™‚

    #87355
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi Alex,

    If it’s not that the balance for that matrix is off to one side (Routing screen > ‘Matrix’ button), could you send a copy of the show folder with the issue to us using support.allen-heath.com so we can look into this for you?

    Thanks,
    Keith.

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