SQ7 racks losing connection

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  • 2019/10/05 at 10:33 pm #86823
    Profile photo of JosephJoseph
    Participant

    I’m running an SQ7 into an AR2412 then to a AB16/8 and have lost connection to the rack units mid set today.
    When running about 30 minutes into the set I lost connection to the racks but everything running local kept working. Went to check on the racks and I noticed that every time connection was lost the racks made a clicking noise as if it were turning back on. I don’t believe this is a power issue as all of the lights remain on the rack and I feel like the racks are disconnecting momentarily.
    Another interesting thing is that when this happens the SQ4You App disconnects as well

    2019/10/06 at 8:12 pm #86829
    Profile photo of Alex A&HAlex A&H
    Keymaster

    Hi Joseph,

    Please make sure you are running the latest firmware on your SQ.

    If you are, please start a ticket at support.allen-heath.com for assistance with this.

    Thanks
    Alex

    2019/10/07 at 6:26 am #86841
    Profile photo of Anonymous
    Inactive

    .

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