SQ7 racks losing connection

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of xyz xyz 1 year, 7 months ago.

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  • #86823
    Profile photo of Joseph
    Joseph
    Participant

    I’m running an SQ7 into an AR2412 then to a AB16/8 and have lost connection to the rack units mid set today.
    When running about 30 minutes into the set I lost connection to the racks but everything running local kept working. Went to check on the racks and I noticed that every time connection was lost the racks made a clicking noise as if it were turning back on. I don’t believe this is a power issue as all of the lights remain on the rack and I feel like the racks are disconnecting momentarily.
    Another interesting thing is that when this happens the SQ4You App disconnects as well

    #86829
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Joseph,

    Please make sure you are running the latest firmware on your SQ.

    If you are, please start a ticket at support.allen-heath.com for assistance with this.

    Thanks
    Alex

    #86841
    Profile photo of xyz
    xyz
    Participant

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