SQ7 racks losing connection

Forums Forums SQ Forums SQ troubleshooting SQ7 racks losing connection

This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of  Anonymous 4 years, 5 months ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #86823
    Profile photo of Joseph
    Joseph
    Participant

    I’m running an SQ7 into an AR2412 then to a AB16/8 and have lost connection to the rack units mid set today.
    When running about 30 minutes into the set I lost connection to the racks but everything running local kept working. Went to check on the racks and I noticed that every time connection was lost the racks made a clicking noise as if it were turning back on. I don’t believe this is a power issue as all of the lights remain on the rack and I feel like the racks are disconnecting momentarily.
    Another interesting thing is that when this happens the SQ4You App disconnects as well

    #86829
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Joseph,

    Please make sure you are running the latest firmware on your SQ.

    If you are, please start a ticket at support.allen-heath.com for assistance with this.

    Thanks
    Alex

    #86841
    Profile photo of
    Anonymous

    .

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.