SQ5 v1.3 Digital Noises on Multitrack Recording

Forums Forums SQ Forums SQ troubleshooting SQ5 v1.3 Digital Noises on Multitrack Recording

This topic contains 19 replies, has 14 voices, and was last updated by Profile photo of ronnie_p ronnie_p 6 months ago.

Viewing 5 posts - 16 through 20 (of 20 total)
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  • #80855
    Profile photo of TrangHo
    TrangHo
    Participant

    Just happen again. I got the digital noise right after reboot and restart SQ6. I also tried to switch between USB B and SQ-drive but didn’t help neither. Again unplug in/out usb fix the issue

    #80863
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @trangho200804gmail-com ,

    Please try the following:

    • Re-installation of the latest firmware from a fresh download (sometimes downloads can become corrupted)
    • A hard reset of the SQ. To do this, first back up the desk by saving a show to USB, then hold EQ ‘In’ and ‘HF’ keys whilst powering on the desk
    • Test with another USB cable (ensure it is USB 2.0)
    • Test in a different port on your computer

    Then, if you are still having an issue, please contact us using support.allen-heath.com and we will look into what could be causing this on your system.

    Thanks,

    Keith.

    #80972
    Profile photo of TrangHo
    TrangHo
    Participant

    I did hard reset, download and reintalled 1.3.2 but still got noise every time SQ6 rebooted. I have to unplug and plug back in usb cable to fix it.
    same set up but nerver happen with build 1.3.0

    #80999
    Profile photo of TrangHo
    TrangHo
    Participant

    Changed USB cable, different usb port, got same issue.

    #81000
    Profile photo of ronnie_p
    ronnie_p
    Participant

    Have you tried a different computer ? I have a ( old ) laptop that makes all kinds of noises , other laptops don’t have this problem

Viewing 5 posts - 16 through 20 (of 20 total)

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