SQ Mixpad not finding SQ7

Forums Forums SQ Forums SQ troubleshooting SQ Mixpad not finding SQ7

This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Mike C Mike C 2 weeks, 2 days ago.

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  • #103775
    Profile photo of Richard
    Richard
    Participant

    Greetings. I have attached a Netgear Nighthawk wireless router to my SQ7. The cable is connected to the Network jack, and into a LAN port on the router. Nothing else is plugged in to the router. The router DHCP is on. My first problem is the SQ7 won’t obtain a dynamic IP address. So I turn off the SQ7 DHCP and assign it a static address. The SQ7 then shows up in the router as a connected device. The iPad is connected to the router, but the Mixpad does not find the SQ7. I select Other and key in its IP address but it still won’t connect. Any suggestions? Thank you!

    #103776
    Profile photo of Mike C
    Mike C
    Participant

    When you set up a static IP on the mixer was that address in the same range
    as the IP address of the router and the subnet as well as the gateway, the gateway in
    this case would be the router IP address.

    For instance the router IP address is 192.168.20.1 you could set the mixer to a static
    IP of 192.168.20.20.

    Also you need to set the router so it DHCP handout range starts and stops outside the IP
    address that you set static IP on the mixer to.
    I set my routers to have a small range of DHCP handout address starting at xxx.xxx.xxx.100 to .110

    #103781
    Profile photo of Richard
    Richard
    Participant

    Thanks, Mike. Yes, the SQ7 static IP is 192.168.1.3 subnet 255.255.255.0. Router is 192.168.1.1, same subnet, same gateway. The SQ7 shows up as a registered device on the router. You’d think if the router sees it the Mixpad should see it too.

    #103782
    Profile photo of Mike C
    Mike C
    Participant

    What firmware version is the SQ running?
    Try uninstalling and reinstalling the APP.

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