QU-16 powering off intermittently

Forums Forums Qu Forums Qu troubleshooting QU-16 powering off intermittently

This topic contains 7 replies, has 4 voices, and was last updated by Profile photo of Mike C Mike C 2 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #112147
    Profile photo of keef
    keef
    Participant

    Hi folks,

    Our QU-16 as of a few months ago started to power off randomly and i’m trying to see if I can find the root cause of this. It’s been sent off for repair to Audio Technica who couldn’t re-create the problem. We received the desk back and it seemed fine again for a few shows, but then powered off again whilst at rehearsal a few weeks ago. The desk is 10 years old and was purchased new and has lived in a hardcase all of it’s life. It is also running the latest firmware.

    Is there any way to access any sort of log file dump that might show what the issue is with the desk and what might be causing it to power off? Any other suggestions on what might be causing this issue?

    Many thanks.

    #112162
    Profile photo of Giga
    Giga
    Participant

    Have you tried a regulated powersupply ?

    Giga

    #112175
    Profile photo of Scott
    Scott
    Participant

    Plug the Qu into a UPS for power, and see if you still have the problem.

    #112176
    Profile photo of Mike C
    Mike C
    Participant

    After it powers off does it stay off or just cycle right back on?

    #112180
    Profile photo of keef
    keef
    Participant

    It stays off, I have to manually switch it back on.

    Would be great if there was access to logs to see what was happening.

    #112187
    Profile photo of Mike C
    Mike C
    Participant

    When it goes out/off does moving the power switch around while not pushing it
    do anything, how about the power cord connection.
    Maybe give it a couple firm taps on the side and see what happens.

    When it goes off is it dead, no leds still glowing or anything?

    #112215
    Profile photo of keef
    keef
    Participant

    Hi Mike,

    When it goes off, it’s completely dead with no leds. Sometimes takes a minute or so before we can switch it back on again.

    #112216
    Profile photo of Mike C
    Mike C
    Participant

    Overheating?

    That said I’m not sure what they do if they actually do overheat!

    Check the diagnostics page and see what the operating temp is.

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.