QU-16 powering off intermittently

[keefParticipant]

Hi folks,

Our QU-16 as of a few months ago started to power off randomly and i’m trying to see if I can find the root cause of this. It’s been sent off for repair to Audio Technica who couldn’t re-create the problem. We received the desk back and it seemed fine again for a few shows, but then powered off again whilst at rehearsal a few weeks ago. The desk is 10 years old and was purchased new and has lived in a hardcase all of it’s life. It is also running the latest firmware.

Is there any way to access any sort of log file dump that might show what the issue is with the desk and what might be causing it to power off? Any other suggestions on what might be causing this issue?

Many thanks.

[GigaParticipant]

Have you tried a regulated powersupply ?

Giga

[ScottParticipant]

Plug the Qu into a UPS for power, and see if you still have the problem.

[Mike CParticipant]

After it powers off does it stay off or just cycle right back on?

[keefParticipant]

It stays off, I have to manually switch it back on.

Would be great if there was access to logs to see what was happening.

[Mike CParticipant]

When it goes out/off does moving the power switch around while not pushing it
do anything, how about the power cord connection.
Maybe give it a couple firm taps on the side and see what happens.

When it goes off is it dead, no leds still glowing or anything?

[keefParticipant]

Hi Mike,

When it goes off, it’s completely dead with no leds. Sometimes takes a minute or so before we can switch it back on again.

[Mike CParticipant]

Overheating?

That said I’m not sure what they do if they actually do overheat!

Check the diagnostics page and see what the operating temp is.

[Author]

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