HELP ME TO REBOOT MY QU24

[Ezekiel]

Hi Everyone, please I desperately in need of help, it happened that I wanted to update My Qu24 due to the issue it has, and I read that reset and firmware update can fix the issues, the mixer complain that the flash drive isn’t supported that I should format it and during the process on the mixer, there was an Urgency and formatting took longer time than I expected, so I have to shut down the mixer, and later while trying to turn on the mixer I realized that it could not boot up, and it’s only flashing LED LIGHTS around the mixer. Please what can I do to fix this.
Am desperately in need of your help.
Thanks

[KeithJ A&H]

@Ezekiel

If the LED lights are the Pan LED’s, then your Qu has corrupted firmware and is in a firmware update mode (which would make sense if the update was not completed correctly).
You will need to format a USB drive to FAT32, then place the unzipped firmware in the root of the drive, as you would when carrying out a normal update. Insert the drive in the Qu, power it on and the update will happen automatically.
As you mention problems with the USB drive, you might need to use a different one.

If you’re still having issues, you can contact us directly through support.allen-heath.com

Thanks,
Keith.

[Author]

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