Failed SQ Drive Multitrack Recording :(

Forums Forums SQ Forums SQ troubleshooting Failed SQ Drive Multitrack Recording :(

This topic contains 15 replies, has 9 voices, and was last updated by Profile photo of nottooloud nottooloud 2 weeks, 1 day ago.

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  • #108883
    Profile photo of alli
    alli
    Participant

    Dear Community,

    I’ve just recorded a 22-track multitrack on my SanDisk SSD. Concert about an 1hr length. I’ve used this SSD a lot of times for this purpose without any problems.
    When I’ve tried to stop this Multitrack, it repeatedly charges the “USB Record Load” bar but doesn’t stop the recording at all.
    After 20min I’ve turned off the desk.
    Now I’m not able to play the files on the desk nor on my mac. I can see all 22 Waves-Files but they are 0 Byte in size.

    Does anybody have experience with recovering the “raw audio chunks” from the SSD?
    The recording is really important. Thanks so much for your ideas!

    Best regards, Alex

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    #108897
    Profile photo of Rafael A&H
    Rafael A&H
    Moderator

    Hello @alli,

    Files might appear corrupted if not concluding the saving process after the recording.
    I noticed that you were having trouble stopping the recording, but shutting down the mixer or removing the USB drive without the finalizing the process can potentially cause this issue.
    We do have an article regarding Recovery of corrupted SQ-Drive recordings, please refer to:
    https://support.allen-heath.com/hc/en-gb/articles/4402934227857-SQ-Recovery-of-corrupted-SQ-Drive-recordings

    Please note that the recovery of the files cannot be fully guaranteed, but it can be attempted through the above process.

    Rafael

    #112707
    Profile photo of Toffe
    Toffe
    Participant

    Same problem here. Did multitrack recording, checked that everything was running ok – ssd led was blinking . Stoped recording after 1 1/2 hour, it stoped and everything was ok in display. Checked that Ssd led was´nt blinking anymore – ok. Unmounted ssd and checked in computer. Lib was ok but wav files was 0 kb…. Tried “Right click on the device > Select ‘Properties > Tools > Error-checking’ > Click ‘Check'” as instructed in this forum but files are still 0 kb. Please help!

    #121978
    Profile photo of stiki
    stiki
    Participant

    I facing same problem. I have tried a lot of various usb disks and usb keys even the ones that are verified an recommended by Allen Heath on their website. From 10 recordings are two with errors in some of tracks at least. That means that some of tracks have 0kb size. Sometime fails 3 tracks sometime 5. Not the same tracks. I have newest firmware as well. Routing and all other setting are correct. So I really don’t know what I am doing wrong. Scan disc is not solution because it do not bring back 0kb tracks back.The fact is, that the mix is not reliably enough not only for me but also not reliable for everyone who wants to make a multitrack records. I will appreciate any suggestions or tips how to solve this problem. Many thanks for understanding. Nice day.

    #121980
    Profile photo of tourtelot
    tourtelot
    Participant

    There are huge threads on this very forum with detailed troubles recording to SQ Drive. A quick search will pull them up and suggest solutions. The solution that seems most appropriate is to NOT use USB “thumb” or “stick” drives. So, SO many reports of issues. I have switched to an external drive, using both spinning and SSD, all powered with an external supply (wall wart) and have completely ceased to have issues.

    D.

    #121996
    Profile photo of stiki
    stiki
    Participant

    Thanks for your reply. As I wrote the problem happened also with external SSD recommended and verified by A&H. I tried more than one. That makes me upset. I have never tried the disk with external power supply, because is seems that all modern ssd discs are without external power option. Anyway thanks for your inerest to help.

    #122003
    Profile photo of tourtelot
    tourtelot
    Participant

    I make up the story (no confirmation from A&H) that however they designed the USB port on top of the panel, they failed to provide enough power to actually run devices attached to it. That’s why I have gone over to drives that specifically have outboard power supplies. In my case, it seems to have solved the problem enough that I no longer have fear about recording multi-track from the desk.

    YMMV of course.

    D.

    #122004
    Profile photo of Tobi
    Tobi
    Participant

    I have a EVO 860 in a USB 3 housing without external Power. No Problem, but those which are coded in the Firmware.

    #122011
    Profile photo of SQuser
    SQuser
    Participant

    @stiki
    > external SSD recommended and verified by A&H.
    But A&H put that into perspective here:
    https://support.allen-heath.com/hc/en-gb/articles/4403612195729-General-Recommended-USB-Devices

    In the presentation of the SQ you will find a 16GB USB key from “ALLEN&HEATH”:

    SQ


    It also describes that all channels can be recorded “quickly and easy”.
    I would buy it immediately, but can’t find a source.
    Since I posted it here some time ago and it is still being advertised, I assume that it is legit and not a joke.

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    #122063
    Profile photo of f6
    f6
    Participant

    Hi Tourtelot ! can you share us the reference of your drive that works with SQ ? I’ve tried usb stick and a drive recommended by A&H, but i’ve got also problem with 0ko tracks on memory sticks and others problems on the usb drive… I have to record some concerts in a few week and i would like to make it properly without use my computer… Thanks !!!

    #122074
    Profile photo of tourtelot
    tourtelot
    Participant

    I use 1TB drives from Other World Computing. I use both spinning drives and SSDs with equal success. You might have to oder the wall wart as a separate purchase; I can’t remember. But they are inexpensive. Here is a link to the SSD.

    https://eshop.macsales.com/item/OWC/MSU3SSDT1.0/

    D.

    #122094
    Profile photo of nottooloud
    nottooloud
    Participant

    In my experience, the only reliable answer is to record to a computer via USB or one of the option cards.

    #122097
    Profile photo of tourtelot
    tourtelot
    Participant

    I agree. I actually made the switch from considering my SQ recordings as “main” and my Reaper recording via Dante as “backup.” I send the Reaper files to my clients and reserve the SQ files “just in case>” So far so good. But I will say, I check the SQ files and they all seem to work using an externally powered drive via the USB port on top of the panel and SQ Drive.

    D.

    #122106
    Profile photo of Tobi
    Tobi
    Participant

    SQ Multitrack recording is sadly not bullet proof… normally it works, but in the moment you really depend on it, it may fail you. I normally use SQ Drive for Virtual Soundchecks and it works like charm, one time when the customer wanted to have the recording and payed for it — that day SQ corrupted the files… :-/

    So for bullet proof recordings my suggestion would be: use Dante or Waves.

    BTW: When using Multitrack on USB Drive in combination with saving show files, there is a bug in SQ which may corrupt show files.

    #122112
    Profile photo of nottooloud
    nottooloud
    Participant

    BTW: When using Multitrack on USB Drive in combination with saving show files, there is a bug in SQ which may corrupt show files.

    I hadn’t heard about that. Here’s some discussion, in case anyone else is interested.

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