Failed SQ Drive Multitrack Recording :(

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Rafael A&H Rafael A&H 3 weeks ago.

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  • #108883
    Profile photo of alli
    alli
    Participant

    Dear Community,

    I’ve just recorded a 22-track multitrack on my SanDisk SSD. Concert about an 1hr length. I’ve used this SSD a lot of times for this purpose without any problems.
    When I’ve tried to stop this Multitrack, it repeatedly charges the “USB Record Load” bar but doesn’t stop the recording at all.
    After 20min I’ve turned off the desk.
    Now I’m not able to play the files on the desk nor on my mac. I can see all 22 Waves-Files but they are 0 Byte in size.

    Does anybody have experience with recovering the “raw audio chunks” from the SSD?
    The recording is really important. Thanks so much for your ideas!

    Best regards, Alex

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    #108897
    Profile photo of Rafael A&H
    Rafael A&H
    Moderator

    Hello @alli,

    Files might appear corrupted if not concluding the saving process after the recording.
    I noticed that you were having trouble stopping the recording, but shutting down the mixer or removing the USB drive without the finalizing the process can potentially cause this issue.
    We do have an article regarding Recovery of corrupted SQ-Drive recordings, please refer to:
    https://support.allen-heath.com/hc/en-gb/articles/4402934227857-SQ-Recovery-of-corrupted-SQ-Drive-recordings

    Please note that the recovery of the files cannot be fully guaranteed, but it can be attempted through the above process.

    Rafael

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