Dante64 v3 firmware issue

Forums Forums Avantis Forums Avantis troubleshooting Dante64 v3 firmware issue

This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of David424 David424 3 weeks, 6 days ago.

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    Profile photo of poitrk

    The Dante64 v3 card need to firmware update to use but can’t find *.d64 file.

    I followed the Dante-V3-Firmware-Update-Instructions.pdf

    1. Downloaded “Dante64-V3-1_0_1”
    2. Connect Avantis ip address( with browser from my Mac.
    3. I tried to copy .d64 file from extracted zip file but there is no *.d64 type file in extracted zip file.

    check attached screenshots.

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    Profile photo of David424

    I had the same issue today… any response to this thread would be welcome.

    Profile photo of Nicola A&H
    Nicola A&H

    What macOS version are you using? Could you try with a different laptop?
    I’ve just tried this on Sonoma and Safari unzips the file automatically upon download, saving the correct .d64 file in the Downloads folder and nothing else.
    If you’re stuck please create a Support ticket at support.allen-heath.com

    Profile photo of David424

    Thank you Nicola! Today it worked…
    Onthe A&H Website I was able to download the .d64 file instead of a .zip file (using the same laptop).
    Firmware on my 64×64 card is now updated!
    Poitrk, it may work for you now, too…
    Thank you for your help!

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