Forums › Forums › CQ Forums › CQ troubleshooting › CQ18T: convert quick chanel to complete not reacting as usual
Tagged: complete chanel, convert, quick chanel, Touch screne
- This topic has 20 replies, 4 voices, and was last updated 2 months ago by
Jeradachs.
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AuthorPosts
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2024/09/05 at 9:28 pm #125338
Jeradachs
ParticipantHello all.
I usually use the Library to find some presets für my Setup.
But in most cases I have to adjust the EQ.So I click the dopdown to convert from quick to complete.
Last gig I was in hurry and the tipping on the menue button “convert”. It did noch work. Touched twice, three times …
Than without any reason one time it worked.next chanel same problem.
I cheked all the oter Meunue-buttons. No issues.
I really was in deep trouble and extremly nervous, but managed it.
Back at home I resetted the Mixer. But the problem remained.
So ist there a solution?
Olaf
2024/09/06 at 8:28 am #125359KeithJ A&H
ModeratorHey Olaf,
If you’re still able to reproduce this please could you send a video to us (and maybe a copy of your show) by submitting a ticket through support.allen-heath.com.
This will help us to investigate, as although I’ve not heard of it happening before, we’ll never rule out that they could be a weird bug there.Thanks,
Keith.2024/09/06 at 7:01 pm #125390Jeradachs
ParticipantMoin Keith,
Thanks for the quick reply.
Here one of the Bad cases.
2024/09/06 at 7:06 pm #125391Jeradachs
ParticipantSorry file size to big.
May I send it somwere else?Olaf
2024/09/06 at 7:16 pm #125392Jeradachs
ParticipantSecond trial
2024/09/06 at 7:36 pm #125393Jeradachs
ParticipantOk still too big
2024/09/07 at 8:06 pm #125415Jeradachs
ParticipantCan I send the Video to a different adress?
Olaf
2024/09/08 at 5:30 am #125421KeithJ A&H
ModeratorAs mentioned, you can submit a support ticket via https://support.allen-heath.com
You can also email us – support@allen-heath.comThanks,
Keith2024/09/10 at 2:59 am #125481Jeradachs
ParticipantHello Keith
Tried both. Did not work.
Video was to big for the Mail (28 MB), the support ticket form did not take my Mail adress.
I send the CQ back to the supplier.Olaf
2024/09/10 at 8:04 am #125487KeithJ A&H
ModeratorHi Olaf,
If you haven’t already returned the unit to be checked, you could use something like dropbox, wetransfer or share a link if you have any cloud storage for a file of that size.
Otherwise, I hope you manage to get it sorted quickly and we will hear from the distributor for you region if a problem is found.
Thanks,
Keith.2024/09/10 at 4:29 pm #125503Jeradachs
ParticipantHello Keith
Thanks for caring. But I do Not use such Systems privately, because my Company provides me These Tools.
I guess I return the unit to Thomann they will then contact you.
I am not certain if it is a bug or just my fault. So better the professionals look for a Solution. As I am not even able to get the Video to you.
Best regards
Olaf
2024/09/16 at 4:01 pm #125694Jeradachs
ParticipantHello Keith
Thomann has Receiver the Unit and the Video. They said they contact you.
Olaf
2024/09/17 at 10:28 am #125705KeithJ A&H
ModeratorThanks for the update Olaf!
2024/09/19 at 8:12 am #125752Jeradachs
ParticipantHello Keith
My Problem-Unit comes nearer to you. Thomann sent it to Triplex.
Olaf
2024/09/25 at 8:55 pm #125938Jeradachs
ParticipantTriplex told me today it will take some more days until they work on it.
Olaf
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