CQ18T: convert quick chanel to complete not reacting as usual

[Jeradachs]

Hello all.

I usually use the Library to find some presets für my Setup.
But in most cases I have to adjust the EQ.

So I click the dopdown to convert from quick to complete.

Last gig I was in hurry and the tipping on the menue button “convert”. It did noch work. Touched twice, three times …
Than without any reason one time it worked.

next chanel same problem.

I cheked all the oter Meunue-buttons. No issues.

I really was in deep trouble and extremly nervous, but managed it.

Back at home I resetted the Mixer. But the problem remained.

So ist there a solution?

Olaf

[KeithJ A&H]

Hey Olaf,

If you’re still able to reproduce this please could you send a video to us (and maybe a copy of your show) by submitting a ticket through support.allen-heath.com.
This will help us to investigate, as although I’ve not heard of it happening before, we’ll never rule out that they could be a weird bug there.

Thanks,
Keith.

[Jeradachs]

Moin Keith,

Thanks for the quick reply.

Here one of the Bad cases.

[Jeradachs]

Sorry file size to big.
May I send it somwere else?

Olaf

[Jeradachs]

Second trial

[Jeradachs]

Ok still too big

[Jeradachs]

Can I send the Video to a different adress?

Olaf

[KeithJ A&H]

As mentioned, you can submit a support ticket via https://support.allen-heath.com
You can also email us – support@allen-heath.com

Thanks,
Keith

[Jeradachs]

Hello Keith

Tried both. Did not work.
Video was to big for the Mail (28 MB), the support ticket form did not take my Mail adress.
I send the CQ back to the supplier.

Olaf

[KeithJ A&H]

Hi Olaf,

If you haven’t already returned the unit to be checked, you could use something like dropbox, wetransfer or share a link if you have any cloud storage for a file of that size.

Otherwise, I hope you manage to get it sorted quickly and we will hear from the distributor for you region if a problem is found.

Thanks,
Keith.

[Jeradachs]

Hello Keith

Thanks for caring. But I do Not use such Systems privately, because my Company provides me These Tools.

I guess I return the unit to Thomann they will then contact you.

I am not certain if it is a bug or just my fault. So better the professionals look for a Solution. As I am not even able to get the Video to you.

Best regards

Olaf

[Jeradachs]

Hello Keith

Thomann has Receiver the Unit and the Video. They said they contact you.

Olaf

[KeithJ A&H]

Thanks for the update Olaf!

[Jeradachs]

Hello Keith

My Problem-Unit comes nearer to you. Thomann sent it to Triplex.

Olaf

[Jeradachs]

Triplex told me today it will take some more days until they work on it.

Olaf

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