Over the past couple weeks, our Avantis board and GX4816 stage box are losing connection. It happened again last night. We went from a rehearsal right into our mid-week church gathering, and the two lost connection at the last 5 seconds of our preservice countdown. NO PA. one of my tech assistants quickly rebooted the GX4816, and we were back and running in just a few seconds. This has happened more that it ever should. We updated the Firmware, as recommended by Sweetwater techs, where we purchased the system. No difference, and completely random. There is no set of variable or conditions that we have observed that would be a pattern. And all of our systems are on battery backup UPS’s, so power fluctuation shouldn’t be in the equation.
I’m baffled, and extremely stressed. If I can’t anticipate or predict this, we are at the mercy of this failure which seems to be occurring more and more the past few days. Any insight, known issues, or recommendation are welcome. I have a call and a ticket into Allen Heath and am waiting for their response.
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