frozen r72+blank screen

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This topic contains 3 replies, has 4 voices, and was last updated by Profile photo of kentlowt kentlowt 10 years, 1 month ago.

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  • #22786
    Profile photo of deltamax
    deltamax
    Participant

    hello everyone,i had a problem with my r72/idr48 over the weekend,as i was halfway though a show my r72 stopped responding and the screen went bright white.thankfully the stage rack kept working.i spent a rather nervous 45 mins sitting at the console knowing i had no control over anything.I rang my dealer this morning and he told me there was a problem with the 1.80 firmware,i was unable to load on the latest firmware as the screen is out of action.i ended up sending the surface away for repair.

    has anyone had this problem?

    deltamax

    #28277
    Profile photo of Rexeltw
    Rexeltw
    Participant

    Not that it helps now but you can do a workaround if this happens by running the SBC software on a laptop plugged into a network port on the surface. I’ve only ever had an SBC die during a firmware update where the customer pulled the stick out early. Did you speak to technical support?

    Just remember kids no matter how good your mixing is you can’t polish a turd…

    #28283
    Profile photo of Lieven-Dewispelaere
    Lieven-Dewispelaere
    Participant

    I always have a laptop with me. If the surface dies you have a backup editor to control the rack [:)]you can use the ace ethernet cable. plug it in the network port on the rack and plug it in your laptop on the surface side
    I never leave home without one.

    Lieven

    T112/IDR48/R72/IDR16/IPAD
    Save a tree, eat a beaver

    #28298
    Profile photo of kentlowt
    kentlowt
    Participant

    Like Lieven we have multiple editors/iPads that I could switch to in an emergency. In a pinch I can even use my iPhone.

    112T/IDR48/IDR16

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