Mirroring display SQ-5

[jirik.mParticipant]

Recently the display on my SQ-5 has started to mirror rotate. The behavior seems to be random. Another oddity is that, for example, on the log-out screen, the touch does not work at the virtual button location, but where the button should properly be. After updating the firmware to 1.5.8 there was no change.

[jirik.mParticipant]

In addition here is photo and video is on my OneDrive: https://1drv.ms/f/s!ArwP2RLeO7Ffh8MCIizhNMgT7Y3R3w?e=pht4u0

Attachments:

You must be logged in to view attached files.

[KeithJ A&HModerator]

Wow.
Well that’s certainly not right and not something I’ve seen before I’m afraid.

Please contact us directly using support.allen-heath.com or speak directly with your local distributor (https://www.allen-heath.com/where-to-buy/) – My guess from the information you’ve provided is that there is an issue with a connection or the screen module hardware itself, rather than anything that could be caused in firmware.

Thanks,
Keith.

[jirik.mParticipant]

Hi Keithe, please give me an advice which way I can contact you using support.allen-heath.com?? I cannot find correct place for ticket creation.

Thanks, Jiří

[Andre SParticipant]

Simply write an email to support@allen-heath.com and attached your current showfile and as much additional information as possible to your email.

[Author]

Posts