Mirroring display SQ-5

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of Andre S Andre S 1 year, 2 months ago.

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  • #112269
    Profile photo of jirik.m
    jirik.m
    Participant

    Recently the display on my SQ-5 has started to mirror rotate. The behavior seems to be random. Another oddity is that, for example, on the log-out screen, the touch does not work at the virtual button location, but where the button should properly be. After updating the firmware to 1.5.8 there was no change.

    #112272
    Profile photo of jirik.m
    jirik.m
    Participant

    In addition here is photo and video is on my OneDrive: https://1drv.ms/f/s!ArwP2RLeO7Ffh8MCIizhNMgT7Y3R3w?e=pht4u0

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    #112275
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Wow.
    Well that’s certainly not right and not something I’ve seen before I’m afraid.

    Please contact us directly using support.allen-heath.com or speak directly with your local distributor (https://www.allen-heath.com/where-to-buy/) – My guess from the information you’ve provided is that there is an issue with a connection or the screen module hardware itself, rather than anything that could be caused in firmware.

    Thanks,
    Keith.

    #112282
    Profile photo of jirik.m
    jirik.m
    Participant

    Hi Keithe, please give me an advice which way I can contact you using support.allen-heath.com?? I cannot find correct place for ticket creation.

    Thanks, Jiří

    #112302
    Profile photo of Andre S
    Andre S
    Participant

    Simply write an email to support@allen-heath.com and attached your current showfile and as much additional information as possible to your email.

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