Mirroring display SQ-5

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  • 2023/04/04 at 10:46 am #112269
    Profile photo of jirik.mjirik.m
    Participant

    Recently the display on my SQ-5 has started to mirror rotate. The behavior seems to be random. Another oddity is that, for example, on the log-out screen, the touch does not work at the virtual button location, but where the button should properly be. After updating the firmware to 1.5.8 there was no change.

    2023/04/04 at 10:59 am #112272
    Profile photo of jirik.mjirik.m
    Participant

    In addition here is photo and video is on my OneDrive: https://1drv.ms/f/s!ArwP2RLeO7Ffh8MCIizhNMgT7Y3R3w?e=pht4u0

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    2023/04/04 at 1:19 pm #112275
    Profile photo of KeithJ A&HKeithJ A&H
    Moderator

    Wow.
    Well that’s certainly not right and not something I’ve seen before I’m afraid.

    Please contact us directly using support.allen-heath.com or speak directly with your local distributor (https://www.allen-heath.com/where-to-buy/) – My guess from the information you’ve provided is that there is an issue with a connection or the screen module hardware itself, rather than anything that could be caused in firmware.

    Thanks,
    Keith.

    2023/04/04 at 8:44 pm #112282
    Profile photo of jirik.mjirik.m
    Participant

    Hi Keithe, please give me an advice which way I can contact you using support.allen-heath.com?? I cannot find correct place for ticket creation.

    Thanks, Jiří

    2023/04/06 at 7:23 am #112302
    Profile photo of Andre SAndre S
    Participant

    Simply write an email to support@allen-heath.com and attached your current showfile and as much additional information as possible to your email.

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