Every thing connected to ME-hub dropping out

Forums Forums ME Forums ME troubleshooting Every thing connected to ME-hub dropping out

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 10 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #98403
    Profile photo of Mitch
    Mitch
    Participant

    I recently installed a QU-32. We have the ME-U hub. We have 5 ME500s and 3 ME-1 feed from the hub. We are experiencing 5 to 10 seconds of silence intermittently? Any suggestions?

    #98413
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @Mitch ,

    Cables are definitely the first place to (triple!) check followed by connectors (i.e. look at the pins in the RJ45 socket of both the Qu dSnake and ME dSnake/ACE ports).
    If you can’t find anything here, and as your title is ‘Everything connected dropping out’, I would then recommend getting the system down to a bare minimum, so try a ME-1 connected directly to the Qu’s dSnake port, powered by it’s own PSU.
    This will give you some idea about whether the issue is at the Qu or ME-U or any expander you might have connected.
    If the problem appears to be at the ME-U, then remove/check/reinsert the dSnake/ACE card, as well as connecting via HTTP to check/update firmware ( https://www.allen-heath.com/ahproducts/me-u/#tab5 ).

    At which point if you still haven’t found anything, please contact us directly using http://support.allen-heath.com.

    Thanks,
    Keith.

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.