DDR Fail

[KeithWoosh]

New here and new to digital desks, and was hoping investing in a CQ 18t would be a good starting point.

Getting a “DDR fail” message that keeps popping up. Photo attached. Have turned off and turned on the unit several times.

Any help appreciated. Be kind.

[SteveC]

Can’t see an attachment?

[KeithWoosh]

Hi

Appologies, this forum wouldn’t let me upload the photo I took on my phone as the file was too large.

This is the fault description:

DDR fail RU:0 RO:0 FF:0 FE:0 C1

I have updated the firmware to the latest version – 1.1.1 r3684
I have also done a full factory reset.

Fault still showing. Channels won’t sent any adio to the Main L/R or to teh FX channels.

Any help appreciated.

[TheAngryPenguin]

Take it back to your dealer and set up a warranty replacement.

[Chienmort]

DDR is the memory so there is probably little you can do about this so contact your dealer/reseller.

[DMM]

My unit had the same DDR calibration fail.

My code was different.
DDR fail RU:0 RO:0 FF:0 FE:1 C1

Also no audio from the main outs.
In my case, after 2 or 3 restarts it would pass the DDR calibration.

After contacting A&H they requested me to return the unit. Now the big waiting starts for a replacement.

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[Joey]

Mine is doing the same thing: DDR fail RU:0 RO:0 FF:0 FE:0 C1

Did they replace yours?

Joey

[Frenchie]

Please all of you impacted with DDR fail, can you provide a screenshot of the full system/info page ?
Just for my knowledge.
Thank you.

[Frenchie]

Here is mine, from my CQ12T that I bought in september 2023 (early buyer).
Never had any issue.

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