WAVES V3 Soundgrid Not Appear in Dlive Director

[JanoStudios]

Greetings dear colleagues…The Waves card is not displayed in I/O Port 1 in Dlive Director.

I have already tried to update director, I also tried to do a hard reset to the rack, and I also tried to remove the card and put it back in, but it still does not appear in director.

This does not allow me to output the signals to my external processing, since I cannot route the signals.

thank you very much for the help.

[SteffenR]

Are you connected to the system?

[JanoStudios]

Yes, I am now connected to the system.

[JanoStudios]

I send some photos for reference

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[JanoStudios]

here i show how appear in director

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[KeithJ A&H]

@JanoStudios

There may be users here who have run into similar problems and are able to offer some troubleshooting tips or solutions, but please note that you can contact us directly via support.allen-heath.com or by emailing support@allen-heath.com

Thanks,
Keith.

[Perttu]

What is the firmware of your system? Just thinking if the WAVES3 card is newer than the rest of the system.

I’m sure the Official Support can help you out, just create a ticket.

[JanoStudios]

@KeithJ A&H I hope to find some kind of solution on the forum. I already wrote a ticket to Allen & Heath and they have responded. Any new contributions will be welcome and I will let you know if I found a solution or not.

@Perttu My current firmware is 1.98, but I will update everything (rack and director) to 2.01 to see what happens…although I have already done so. My Waves card worked normally in the past. Suddenly it stopped appearing. I will try to update to Waves 15 and Dlive Director and Firmware 2.01.

[Author]

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