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  • #57710
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    tylermartin86
    Participant

    I would have to say that most people with the GLD have not experienced issues like that. I have had a GLD at an install for a little over 3 years now and it has only had one slight issue. I think there was a power issue and the board restarted itself. It was during a rehearsal, but we have not had any issues since. So you definitely had a dud desk. Hopefully when you get it back, you don’t experience any more issues.

    #52864
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    tylermartin86
    Participant

    David,

    Wow, I just downloaded the free version of your app on my phone. Even though I don’t have a QU series console yet, I will be purchasing the pro version. This app is incredibly easy to use and has a great workflow. It is amazing that you were able to do this in your free time. I think everyone who will use this app should purchase it.

    I’m thinking out loud here, but would a good feature to suggest be different users? For example, a small church will be purchasing a QU-Pac in the next year or so. When one of the sound guys go in to mix, they should have full functionality. However, I would only give most users just the ability to mute and control the faders. Is this something that many people would want, or is it just me? (the users would be on the tablet in this scenario. The tablet will live with the console and be used by multiple people)

    Thank you for all of your hard work in making this app for android a reality. I’m sure that many people here are rejoicing at the ability to use an android device instead of spending a bunch of money on an Apple device.

    #51986
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    tylermartin86
    Participant

    I have done some testing and I have found that the GLD editor works on both OSX El Capitan as well as Windows 10 for both version 1.42 and version 1.5.

    #51891
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    tylermartin86
    Participant

    I can tell you that I installed El Capitan on my test Mac (2010 MacBook Pro) and everything worked for version 1.42. If you would like, I can install 1.5 and update my board to version 1.5 and test it (I’ve been meaning to update for a while).

    #51634
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    tylermartin86
    Participant

    I had this same issue. I wanted a Littlite because I know of their durability and warranty. Littlite had one that would plug into any XLR port, and it got its power from an external PSU. Unfortunately, it was only a straight connector and not at a right angle. So I contacted Littlite and asked if they could make it with a right angle. Within a few hours, I got a response and they created the light for me:
    http://littlite.com/products/product/18xr-led-na

    I am currently using that on my GLD and it plugs right into the current port for the light. The dimmer will sit behind the console and you will need a spare plug for power to the light.

    #51010
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    tylermartin86
    Participant

    Something I have found to work out well is to copy all of your information off of the drive and then do a full format of the drive in Windows. A quick format does not truly delete the data, it basically just tells the drive that there is nothing on it. A full format will go to each sector of the drive and write a zero to it. This should help reset a drive that is throwing errors.

    My GLD was purchased about a year and a half ago and it reads USB 3.0 drives just fine. The drives do not perform at USB 3.0 speeds, but they will still perform at fast 2.0 speeds.

    There is a little information on formatting the drives that I would like to share. Drives should be formatted as FAT32 in order to be read by the console. There is a 32gb limitation on the file system of formatting a FAT32 drive. The board does not seem to be able to recognize anything that is formatted differently. I did find a tool that was able to format a 64gb drive as FAT32 and while it did take longer than usual, the board read the drive and was able to write to it.

    For any drive that you use in the GLD, make sure it is formatted as FAT32 and also try a full format as compared to a quick format to try and make a flash drive perform like new again.

    #50309
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    tylermartin86
    Participant

    I purchased one of these for our ME-1 setup.

    http://www.amazon.com/gp/product/B00GG1ACX2?psc=1&redirect=true&ref_=oh_aui_detailpage_o07_s00

    My draw to this one was that it was absolutely silent. Some POE switches have fans in them that get quite loud. If you calculate the wattage, this should be able to handle up to 6 ME-1 devices. I currently only have 5 plugged in though. The ME-1 units are not gigabit and cannot take advantage of those speeds, but I did want the gigabit throughput. The switch can be managed, but it doesn’t have to be. It worked for me right out of the box. I also purchased something just like this:

    http://www.ebay.com/itm/like/131494003345?ul_noapp=true&chn=ps&lpid=82

    Because I wanted to run shielded ethercon cables to the ME-1 units.

    #50047
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    tylermartin86
    Participant

    Thank you for the response Nicola. I will look forward to this feature in the next firmware update.

    I also agree with glparke in that it should be an option, and not just hard-coded.

    #49779
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    tylermartin86
    Participant

    Nicola,

    Thank you for the reply. The issue with updating the AR 2412 makes sense. I guess its time to get a nice battery backup system on my stage racks.

    For the ME-1 units, the dSnake was never hot-plugged, but it would also make sense if the firmware was updated on the AR 2412 that it would cause an internal connection issue. That’s probably where the hot-plug connection came from. I will look forward to the ME-1 firmware update and update as soon as it is released.

    #48119
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    tylermartin86
    Participant

    Mattrix,

    Upon first look, I already see a few things. The first is that I have seen is that there are MIDI Rx overflow errors. If you are using MIDI, I recommend removing that temporarily.

    I also saw that you have a Dell keyboard plugged in (or at least one time you did). Try removing that and any other USB device you might have installed.

    The most interesting thing that I found was that the board said that it found the AR2412 and then it found it again about 30 seconds later. I also saw errors about the surface losing the Audio Sync lock. Try checking the cable between the surface and the stage box. It should be a shielded cable to prevent any interference. If it is running in the ceiling (even if it is shielded) it should not be running near any fluorescent lights. If it was a cable with ends that were terminated by someone, make sure they are correctly wired or punched down. If this is a Cat5 snake that is used outdoors, make sure that nobody ran it over with a golf cart or something else (has happened many times before on analog snakes. It will do the same damage to a digital snake).

    One last thing that I saw was that problems appeared when you recalled the show. I still need to try the show on the GLD editor and maybe even my board, but you could also try starting from scratch and rebuilding a new show. This would definitely be a last resort because nobody wants to redo their show. I did see that errors started popping up when you recalled the show “0 MAC 300315 1”. Is it possible that this show came from a GLD 112 and was placed on a GLD 80 (or the other way around)?

    These are just the first things to try. If nothing works, then you need to submit a support ticket with Allen and Heath. They built these boards and programed them. They are the professionals. They know a lot more about this stuff than I do. I will continue looking and if I see anything else that catches my eye, I will post back (email is unreliable because Yahoo mail is awful. It took about 30 minutes for me to receive your email and then another 20 minutes to get the attachments).

    #48084
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    tylermartin86
    Participant

    Mattrix,

    Would it be possible for you to send me your logs? I should probably mention that I do not work for Allen and Heath at all, but I have had some problems with my GLD and had to open a support ticket. In my case, they don’t seem to have much time to mess around with it as I haven’t heard anything with the ticket in 3 weeks or so. So I decided to do my own digging. With a background in Linux (and the fact that the board runs a flavor of Linux underneath), I noticed that the log file is a Linux compressed file. After placing the file on my Linux server, I started looking around at the files and learned quite a bit about the GLD. Worst case is that I recommend you to forward your information on to Allen and Heath support as I’m sure there are many people who had an excellent experience dealing with them. My issue was quite random and I could find nothing obviously wrong in the logs from my board. I expect to see informative errors in your logs. You may email me at tylermartin86@yahoo.com and use the subject “AllenHeathGLD” so I know what I am looking at.

    I’m sorry if this is something that I am not supposed to do, but we are all sound engineers just trying to help one another out. If this goes against any of the rules, please let me know.

    #46998
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    tylermartin86
    Participant

    I am someone who uses a GLD quite often and I highly recommend looking at the GLD series. Personally I prefer the GLD screen/menu setup to the iLive. The GLD is a scalable system so if you currently only need 32 inputs then find later that you need an extra 8, you can easily do that. The GLD is also newer and is updated a bit more than the iLive series. The Qu is not a bad console at all, but the GLD gives you much more flexibility and features than the Qu series. The only reason I see going to the iLive series is if you absolutely need 48+ channels.

    #46417
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    tylermartin86
    Participant

    I have not been able to purchase the switch yet. Our band at church is taking a long time for each member to try out the ME-1 mixer.

    The switches should be universal though. As long as the switch adheres to the standards that the ME-1 follows and can provide enough power per port and power overall, you should have no issues with the POE switch.

    #45625
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    tylermartin86
    Participant

    That’s what I was just about to say eotsskleet. So MikeShand, if you could explain the setup when this happened, that would be great.

    If you just touch shutdown, it won’t completely stop the sound passing through. If you confirm the shutdown and not switch off the console, if I remember correctly, you should hear a small click where the outputs turn off. I can confirm this when I am in front of the GLD again. It may be different if the outputs are on the stage box, but nothing should (in theory) output.

    #45619
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    tylermartin86
    Participant

    The church I do sound for has exactly what GCumbee linked to. I have the board switchable, but that is it. I make sure any volunteers who use the board know how to properly turn off the board (using many friendly reminders). You will hear a small click inside the board which I assume isolates the outputs so there is no loud pop if the system gets shut off in the incorrect order somehow. I have nothing switching the AR2412 and AR84. When I see them while the system is off, there are no lights aside from the power LED on the back. Don’t quote me on this, but I also feel like the fans shut off. I haven’t been next to the racks while the system is off in a while. We have never had an issue with phantom power pops with this setup. While I will agree with MikeShand that it is not absolutely essential to use the power down button, I would highly recommend it. That is just like shutting down a computer, and you wouldn’t just unplug a computer while it is on.

Viewing 15 posts - 16 through 30 (of 44 total)