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Viewing 15 posts - 31 through 45 (of 1,002 total)
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  • #101724
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    The ‘stuck on update’ issue is a known V1.10 bug. You can power-cycle the console safely, check the version and if the update has failed, restart the firmware update process. Once updated to V1.11, you won’t have the same problem updating to subsequent versions.

    #101687
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    V1.11 should be out soon, however the fact the mixer was not freezing when disconnected from the network points to a possible network conflict. Was the recent freeze just with iPad and router?

    Before downgrading I would suggest opening a ticket with our Support team, giving as much detail of your network setup as possible. IP address and subnet of mixer, router, and any other device on the network, also DHCP range of the router or server.

    #101536
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Anthony,

    No, input to zone assignments are not covered by the protocol. However, input to zone (crosspoint) levels and mutes are. To the end user, there is little difference between an assignment and a crosspoint mute, so the workaround is to assign all required sources to the zone, and use crosspoint mutes to control which sources are active.

    #101407
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Anthony, what Steffen means is that the TCP protocol gives you a set of commands in the form of hex strings, that can be sent to the AHM-64 TCP port to control or get parameters. This can be used in several ways:

    – You can use a packet sender application or write your own. You can probably find open source projects on GitHub or similar.
    – You can implement these strings in a Crestron / AMX / Q-Sys / Extron control system or similar. For Crestron and AMX we offer sample modules on our website which can be used as a starting point.
    – You can use the A&H MIDI Control driver to interface the TCP protocol with MIDI-enabled software such as Qlab or a DAW.

    If you are looking for a simple way of controlling AHM-64 from a custom user interface, make sure you check out the Custom Control app as well: https://www.allen-heath.com/custom-control/

    #101291
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    The name of the Group is Audiotonix.
    There is absolutely no plan for Digico to take over the dLive segment, nor for dLive to be EOL any time soon.
    Development will continue beyond V1.9.

    #101281
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster
    #101280
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Slammin,
    Presumably you have already ruled out cables? Test with a short STP cable if you have a chance.
    Does the error light persist if you remove the switch and connect a ME-1 directly to the GX4816?

    #101162
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Josh,

    This is definitely possible.
    Make sure you’re running the latest Avantis firmware from https://www.allen-heath.com/avantis/#firmware
    Select the ‘Scene Controls’ function for a SoftKey and ‘Specific Scene Recall’ followed by the Scene you like to recall.
    Next, check that your SoftKey assignments are Safe in the Scenes / Global Safes screen. The template Shows default to Safe for all SoftKeys, meaning their assignments will not be affected by any Scene recall.

    #101108
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Also check the ‘device to device’ patch in the Waves software e.g. SoundGrid Studio. This is the network layer patch (equivalent to Dante Controller routing for example) and should default to 1:1 from the Waves card to the SG Driver and vice-versa.

    #101107
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Chris,

    Virtual Soundcheck only changes the source of the Input channels on the local system (dLive in your case). The Tielines you are patching to the Avantis are taken straight from the preamp sockets, and thus don’t follow Virtual Soundcheck settings. If you were to patch Direct Outs to the Avantis, those would correctly follow the Virtual Soundcheck, however that would be less ideal for a FoH/Mon split, since Direct Outs are post Digital Trim at a minimum.

    So in short, the best solution with your hardware is exactly what you suggested – create a ‘live’ Scene and a ‘virtual’ Scene that change the patch to the Avantis. Another option would be to fit an extra Dante card to the Avantis (either in addition or as a replacement to gigaACE) and have Virtual Soundcheck configured on the Avantis too.

    #100862
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    1) Yes, patch an Aux output to Waves, and the return to a stereo Input channel.

    2) The 3 ports on the Waves card act like an internal Gigabit switch, so yes, you can connect your laptop here.

    3) Use the Virtual Soundcheck ‘Record Send’ to send, that will ensure everything is in the right place when returning with Virtual Soundcheck active. Just make sure your Virtual Soundcheck patch doesn’t overlap with plugin processing for your inserts and send/returns. So for example if you’re using 1-64 both ways for Virtual Soundcheck, start your plugin patch in/out from 65.

    #100826
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Paul,

    Does the card send out 64ch if you change the Virtual Soundcheck patch to 1-64?
    Is ‘Record Send’ enabled in the Virtual Soundcheck screen? If not, the ‘normal’ patch to the I/O Port is used instead.

    If you need further assistance with this, send us your show file and screenshots of your Dante Controller patch (both ways) in a ticket at support.allen-heath.com and we can look into it for you.

    #100782
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Charlie,
    The MMO card is not supported in Avantis. Aviom have a Dante hub for their system that you could look at as an alternative to analogue.

    #100781
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Have you rebooted the MixRack since the update?

    #100470
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    We are looking with interest at AVB. There is still some confusion on what AVB actually means. It’s not a protocol really, more like a set of standards for hardware. There is no guarantee of cross-vendor compatibility, just because a device supports AVB it doesn’t mean it can talk to another AVB device. Presonus, Motu and others use IEEE1722 for audio transport, but again, cross-vendor connections are for the tech-savvy and brave-hearted!

    MILAN is addressing the problem with a common layer for device discovery and connection management. That is probably the direction we would take with a new I/O card, if the demand is there to justify the development.

Viewing 15 posts - 31 through 45 (of 1,002 total)