[Nicola A&HKeymaster]

Hi SXW,

You can switch the CQ-20B to Ethernet mode, and automatic address, and connect its Network port to your access point / router. This way you should be able to see the 20B from the same wi-fi network you already use.

[Nicola A&HKeymaster]

The Quick Start templates in the Home screen let you set the desk to one of several starting points, including all Complete channels with flat PEQ and default comp and gate.
Check out the Quick Start section in the user guide which is now available on our website: https://www.allen-heath.com/resources/

[Nicola A&HKeymaster]

The Quick Start templates in the Home screen let you set the desk to one of several starting points.
Check out the Quick Start section in the user guide which is now available on our website: https://www.allen-heath.com/resources/

[Nicola A&HKeymaster]

Hi Lyle,

The speed of the fan is regulated by temperature but at 20deg C ambient we measured acoustic noise to be 20dBA at 1m and compliant with NR20 which is the recommended rating for recording studios, theatres and concert halls. If you think your unit is generating significantly more noise, it could be that the fan is out of spec or something is touching the blades, or the temperature sensor is faulty, but I would say that a quiet whirr is normal. For acoustic recordings, you could try relocating the mixer away from the microphones and controlling it remotely with an iPad or similar.

[Nicola A&HKeymaster]

As we only support FAT32, 64GB and higher cards are technically unsupported. SD cards are often file system aware, and using FAT32 on cards that expect to be exFAT may result in lower performance.

[Nicola A&HKeymaster]

The Quick Start templates are meant as examples and starting points. You can of course have channels in any order, just use the channel library in the Config or Processing screen to pick a Quick or Complete preset for each channel and go from there.

[Nicola A&HKeymaster]

Multitrack playback doesn’t have dedicated return channels. Instead, it can be set as a source for all mono and stereo inputs. Have you selected USB/SD as the source for the input channels, in the CONFIG screen?

[Nicola A&HKeymaster]

SDHC, 32 GB max, UHS-I Speed class 10 for best performance / max channel count.

[Nicola A&HKeymaster]

We hope to have a user guide out next week and how-to videos added to our Youtube channels soon.
In the meantime, feel free to ask specific questions here or reach out to our Support team at support.allen-heath.com

[Nicola A&HKeymaster]

Hi @rottmat
Please tell us more about your setup, which mixer you have and are you trying to connect via the built-in wi-fi or an external access point?
For the app to show and connect to the mixer, your device must be connected to the correct wi-fi network.
If you need technical assistance with this, please reach out to our Support team at support.allen-heath.com

[Nicola A&HKeymaster]

Apologies Oliver, you are right there was a typo in my post.

[Nicola A&HKeymaster]

Hi @oliver

If you’re trying to mute a channel, please use the Channel Mute on / off messages from the protocol document, not the crosspoint mutes.
The crosspoint mutes act on a specific send of an Input to a Zone (a ‘crosspoint’). Hence when using the command, you need to specify which Input, but also which Zone. For the SndN and SndCH parameters you can still reference the table in the protocol doc.
So for example, to mute Input 1 crosspoint to Zone 1, you would use (after the SysEx header):
00, 03, 00, 01, 00, 7F, F7

If you need more assistance interpreting the protocol document or have specific questions, feel free to reach out to our Support team at support.allen-heath.com

[Nicola A&HKeymaster]

Hi alanpower,

Is it possible someone is recalling a Scene with different IP8 settings? Perhaps a start-up Scene which gets recalled every morning?
Try switching the IP8 settings to SAFE in the Scenes / Global Safes screen and see if the problem persists.

[Nicola A&HKeymaster]

01. Channels can be assigned to either the IEM or Wedge outputs in the same way you assign them to Mixes (e.g. press Mix on Wedge strip once, hold down Assign and press mix on channels to assign/unassign them, or alternatively, select the Wedge/IEM strip and open the Routing screen to assign/unassign channels). The IEM and Wedge outputs share the same PAFL bus, but the assignments will automatically mute one or the other and should give you the result you want.

02. A workaround is to use the PAFL Mix Sel Scene function for SoftKeys. Just leave the Scene option blank.

03. You can route PAFL to the Ext In of a Matrix channel.

[Nicola A&HKeymaster]

Hold down Copy and press the Mix button on the mix channel you want to copy. Hold down Paste and press the Mix button on the target mix channel.

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