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  • #103489
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Probably unrelated, but there is a new option in Director V1.9 to block connection to IP Controllers when Offline. This is at the bottom left of the System / Offline screen.
    As RS suggests, try removing the device from the MixRack / Controllers menu, make sure Director is Online, and re-add the device in the Surface / Controllers menu. Let us know how you get on.

    #103432
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    @Mr.X
    I’m in the process of updating the TCP MIDI protocol document. I’ll have the new version online by the end of week.

    #103300
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Lawrence,

    This is due to the architecture of dSnake which was designed to have a main audiorack and a cascaded expander, with fixed channel allocation for each. As such, the AR2412 cannot be connected second in the chain, it has to be the first (main) dSnake device.

    Depending on your FoH needs you could consider an AR84 connected directly to the Exp port of the GLD.

    #102603
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi,

    The red link status is a known issue, logged in our database, and does not affect audio.

    The DX168 patch is as expected: ‘DX Expander inputs will appear as inputs 65-96 (DX1) and 97-128 (DX2) on the GX link / SLink’. This is due to the architecture of GX/DX which is based around blocks of 32 channels, with two of these blocks ‘reserved’ for the GX4816 local I/O. For more details, have a look at page 18 here: https://www.allen-heath.com/media/DX-GX-System-Guide-ISS_4.pdf

    #102378
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Duesenbert,

    Your daisy chain configuration is supported. Bear in mind while troubleshooting that the I/O patch for each device will be different depending on where they are physically connected. For example, your DX012 outputs will be 65-80 when connected to the DX1 port directly, but become 81-96 when daisy-chained from another DX expander on the same DX1 port, and 97-112 when connected to the DX2 port. So when swapping the devices around, make sure you adjust the I/O patch accordingly.

    Did anything happen prior to the DX expanders disconnecting e.g. a firmware update?
    Are the devices discovered and listed under Utility / Status?
    Are the LEDs on the devices’ DX ports flashing?
    If you plug each device one by one to the SLink port, bypassing the GX4816, do they all work correctly?

    #102344
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Asanch,

    In the Avantis I/O screen, ME tab, touch on any output ‘socket’ number and you should see an option to link odd-even pairs. This will link the two outputs so they only take a single key on the ME-500.

    #102317
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Librarian,

    DT168 currently supports DDM when connected to a dLive, Avantis, SQ mixer or AHM-64.
    Note however that the DT Preamp Control app does not support DDM at this stage.

    If you are having trouble getting the DT168 working in a Dante domain, please open a Support ticket with us at support.allen-heath.com with info on your setup, DDM configuration, and please confirm firmware versions of both the DT168s (both the control firmware as reported in the DT Preamp Control app, and the Dante firmware as reported in Dante Controller), and your Dante card (both the control firmware as reported in the dLive GUI, and the Dante firmware as reported in Dante Controller).

    #102274
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    It’s possible the firmware update has reset the clock settings.
    What are your clock settings in the dLive, and for the card?

    #102125
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Everyone,
    We are getting close. We were hoping to target June, but we’re still an estimated 3-5 weeks from release. Currently bug fixing and gathering feedback from beta testers. Stay tuned for more news in July.

    #102067
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Alessio,

    The SQ Dante card can send and receive AES67 flows. If your Ravenna device has an AES67 profile, you should be able to send/receive audio using the Dante card.

    #101724
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    The ‘stuck on update’ issue is a known V1.10 bug. You can power-cycle the console safely, check the version and if the update has failed, restart the firmware update process. Once updated to V1.11, you won’t have the same problem updating to subsequent versions.

    #101687
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    V1.11 should be out soon, however the fact the mixer was not freezing when disconnected from the network points to a possible network conflict. Was the recent freeze just with iPad and router?

    Before downgrading I would suggest opening a ticket with our Support team, giving as much detail of your network setup as possible. IP address and subnet of mixer, router, and any other device on the network, also DHCP range of the router or server.

    #101536
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Anthony,

    No, input to zone assignments are not covered by the protocol. However, input to zone (crosspoint) levels and mutes are. To the end user, there is little difference between an assignment and a crosspoint mute, so the workaround is to assign all required sources to the zone, and use crosspoint mutes to control which sources are active.

    #101407
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Anthony, what Steffen means is that the TCP protocol gives you a set of commands in the form of hex strings, that can be sent to the AHM-64 TCP port to control or get parameters. This can be used in several ways:

    – You can use a packet sender application or write your own. You can probably find open source projects on GitHub or similar.
    – You can implement these strings in a Crestron / AMX / Q-Sys / Extron control system or similar. For Crestron and AMX we offer sample modules on our website which can be used as a starting point.
    – You can use the A&H MIDI Control driver to interface the TCP protocol with MIDI-enabled software such as Qlab or a DAW.

    If you are looking for a simple way of controlling AHM-64 from a custom user interface, make sure you check out the Custom Control app as well: https://www.allen-heath.com/custom-control/

    #101291
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    The name of the Group is Audiotonix.
    There is absolutely no plan for Digico to take over the dLive segment, nor for dLive to be EOL any time soon.
    Development will continue beyond V1.9.

Viewing 15 posts - 1 through 15 (of 982 total)