Unfortunately the theatre TD was away for the Thanksgiving holiday. I will have to call him in.
My bigger concern was that the problem was not static with the setup but happened
after the board had been powered up for a while. So even if he thinks he gets it
working, if he walks away it very well could stop working sometime later, i.e. in
the middle of a show, and I can’t have him resetting the board at that point.
I did talk with him over the phone and sent him pictures of the board, nothing we
tried had any effect, except multiple power cycles. Of course he did not give me
the admin password so I could not change layers. That seems like what is necessary,
thanks for the help.
