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2018/11/23 at 11:57 pm #80291
Update, although I had my QU equipment sold, as suggested by @smokehead and others, I decided to call the person I was selling the QU equipment to, to inform them of the A&H issues. Upon a lengthy conversation about A&H and other mixer brands, it was decided they would back out of the purchase. Would have liked to dump this crap but decided to not do what A&H does. Thanks @smokehead, for your input. Would have liked to get rid of it but have always been a stand up person, I just couldn’t, even though they had no intention using the data stream for recording or playback. But they backed out anyway. I’m not upset, and hears why.
1) better to be stand up professional than sleaze-bags like (insert name here)
2) I will use it as a venue backup board and as a reminder to bash A&H where ever possible. I can afford it so no big deal. It will be part of my asset list including 4 other boards. Just kinda is useless having several digital snakes and AR2412 rack boxes. Just add it to the other non-used junk we all acquire over the years. Maybe useful as a backup, who knows. I don’t even want to look at it.4) upon further professional advice this afternoon, if and when it comes to a head, I need to possess the equipment and all the info we have acquired from the Chipset Maker and OS vender and forums. We’ll need to prove and show harm and the intent to deceive or defraud. You all know where I’m going with this. Hopefully for all you guys, A&H will get their act together, I’m sure for many of you this was an expensive purchase and unlike myself, cannot afford to just write it off as bad judgement.
Everyone should copy this thread, and start liking it too as many music, house of worship and recording forums as possible, to warn others. Call your music stores and remind them of the problems with A&H and how it effects further purchases in the future.
You all need to do this ASAP possible. A&H will just discontinue these products in the name of aging technology and never fix it and you all will be sitting with this limited value crap and still have to repurchase something to move forward.
Good Luck, I’m done talking about this.
The End — not even close.
2018/11/23 at 10:41 pm #80290Midas is on it’s way
2018/11/23 at 6:39 pm #80287This is hog wash and a joke Allen and Heath are flat out not interested in fixing their products.
USB 3.0 has been widely available since about 2010
USB 3.1 has been widely available since about 2013
USB 3.2 became available since 2017Allen and Heath is still selling product that can only communicate or stream data in USB 2.0. LOL HA HA HA HA!!! Jokes on us.
Allen and Heath advertise their antiquated products to musicians, Churches, Studios, sound engineers/sound reinforcement etc. They convince us they are the best and most up to date products available. Then when they don’t perform to even minimum industry standards, they blame their misimplimentation on the standards every other manufacturer is using. You people really buying A&H BS. They are incompetent or grossly negligent and could care less about us. This has been a year in the coming. No communication on the forum until it starts getting nasty.
I don’t know of any business, that would purchase a product, that have multiple design issues, wait months for a firmware update, that fixes nothing for anyone, and continue to wait in patience for the products to become further obsolete.
Either you guys are not smart business operators or just plain stupid. Sorry if I hurt your feelings. But truth hurts.
Its getting hard to find obsolete computers to run Allen and Heath obsolete mixers. But yet then still sell the obsolete junk as current. Only advertising is current.I may not be your typical musician and business person. I can buy and sell equipment as needed for my business. Profit and customer service is most important. The most important thing is not loyalty to a manufacturer, it’s operating your business at a profit and servicing your customer in a timely cost effective, professional manner. Would you treat your customers like Allen and Heath treat us, I would hope not or you wont be in business long.
Like I said earlier, mines already sold. My customers are too important to me to put up with the lame excuses from Allen and Heath. I also have deep enough pockets that I am looking into actions that would force A&H to be held responsible for false and/or deceptive advertising, Failure to deliver products as advertised and what ever else we can find, based on different countries laws and legal standards. I was told this will probably take a while. Just exploring the options right now. I encourage others to do the same. Hold manufactures accountable.
For now the smart thing to do or your business, is cut your losses and move on.
Don’t get mad, get even.
2018/11/22 at 7:10 pm #80268I know of three other owners who have been silent on the issue. They like many others just downgraded their workstations as a workaround.
This is unbelievable. First you had to have some “special luck” and exactly the right USB drive to record multi-track live. Lost shows, unhappy clients, probably lost business besides. Then this USB issue that has been nearly a year in the making.
A&H doesn’t give crap about it’s customers. These are problems with A&H.
I don’t know about each of your business situations, but mine cannot, and will not, be held hostage by the lack of professionalism of A&H. Long term customers are hard to develope with excuses and equipment that doesn’t work.
Like I said. Problem Solved. It’s sold. Bye, bye A&H.2018/11/22 at 6:14 pm #80263Problem solved. Like A&H did to us, I sold it to an unsuspecting fool. Done with it. Later
2018/11/21 at 4:02 pm #80227So let me get this correct? You have exhausted all A&H’s and the computer industries resources and consider the subject closed.
Yet you only give a generic solution, which doesn’t work, for Windows users. But not Mac.
You do not give a list of computer hardware compatible with your mixers. We are supposed to purchase A&H products, and hope we recommend these to others.
We all suspect A&H is either way in over its head or incompetent. Would you like all of us to help you decide?
You make it sound like if we do the steps outlined in your link, that will solve the problem, which it doesn’t. You also don’t give any real information why your products are having issues. How about posting the full problem your products are having compatibility with, you know the technical details. If A&H can’t solve them maybe someone out your walls can.
I’ve been involve in the computer industry since about 1980 and rarely has there been a problem that couldn’t be resolved with by either a firmware change or a part replacement and firmware change.
Fix the problem!!!
2018/08/06 at 10:34 pm #73177Installed 1.95 a few days ago. Made a small difference, but I must emphasize small. I switched from the USB 3 to USB 2 interface. Still little change. There is change, but only a little. I’m using the QU24 as my system audio interface and the streaming noise occurs in any program that sends audio to the QU. ProTools, YouTube, Windows media etc. doesn’t matter. I’ve set all power management to never or to 100%. For Me it seems only to happen to the playback stream, however I do little in house recording. Most is done live at gigs, then imported and mixed down. Does anyone have any information as to whether switching to TC/IP would eliminate the problem, meaning it only happens with USB, and continue to use MIDI for the control if possible? Just thinking out loud.
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