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2024/10/16 at 9:00 am #126538Jack_AHModerator
The RackUltraFX rack supports dual mono, but only some of the units you can load into the rack support Dual Mono.
As far as I’m aware the units that support Dual Mono use are Saturator and Amp+Cab Distortion. This should be in the Firmware Reference Guide Ultra FX appendix but it appears that it isn’t. We’ll look into getting that updated.
2024/01/12 at 2:04 pm #118357Jack_AHModeratorHey team,
There is no requirement to downgrade any console that has already successfully updated to V1.99. If the updater has completed successfully this will be announced at the end of the firmware update process before the console restarts.
If we thought there was any reason not to use V1.99 we would make it clear with a known issue. These are listed in the release notes.
The reason we’ve paused the release is to investigate information passed to us by one of our distributors and are currently awaiting the return of failed hardware to the UK for analysis. Unfortunately due to public holidays both in the UK and the country of origin this process has taken longer than expected.
Once we have completed the investigation we’ll update with more information. This will be via our website on the download page, a post in this forum, emails to those registered for email updates and posts to social media groups.
Any other questions please don’t hesitate to ask and I’ll do my best to assist.
2023/10/27 at 10:46 am #116075Jack_AHModeratorHey Lobo,
The strip layout is recallable with a scene, if you use the recall filter to block all changes OTHER than the strip layout, you can then assign this to a softkey.
This effectively gives you a whole 6 layers per softkey, so 108 layers, or 1296 assignable fader strips in total, if you so wanted!
Otherwise you can always expand with an IP8 for additional faders.
In terms of additional screens, Director is designed to be used as an extension of the console if you want to have an additional screen with more infomation on.
If what you really want is an additional 12 faders AND another screen, you can always consider the Dual Screen Avantis!
2023/10/12 at 3:20 pm #115631Jack_AHModeratorHey Simon,
Are you perhaps using the console in multisurface / via a gigaACE card rather than via the onboard gigaACE ports?
If so this could well be the source of the issue, you’ll need to either connect the Surface back to the gigaACE ports built into the MixRack, or patch the PAFL send to the headphones as per the multi surface guide. I’ve linked it here for your convieniance.
https://www.allen-heath.com/media/Understanding-Multi-Surface-ISS1.pdf
2022/09/14 at 12:29 pm #108996Jack_AHModeratorHey Neil,
If you send us a ticket via support@allen-heath.com we’d be happy to send over some recovery instructions. We do normally insist on getting the serial number of the Waves card so if you can that would be excellent, but don’t wait to open a ticket up.
2022/02/17 at 4:52 pm #106076Jack_AHModeratorHey Scotchy,
We don’t currently have an option for this, it’s a fairly all or nothing situation.
Can I ask why you’d like to be able to do this for our records?
2021/09/14 at 8:39 am #103418Jack_AHModeratorSo, big news.
It’s happening!
1.9 is available to download now from the Allen & Heath website (https://www.allen-heath.com/dlive-home/software/)
Details at the webpage below!
https://www.allen-heath.com/dlive-v1-9/I’ll be doing a stream this afternoon talking through the new features along with a Q&A!
https://www.facebook.com/AllenHeathofficial/posts/4415377385151443
https://www.youtube.com/watch?v=pLjMb6C5Ofc
There will be a webinar session running twice tomorrow featuring a more in depth technical look at the release, all times UK.
10AM Session:
https://us06web.zoom.us/webinar/register/WN_jUhq4bIVRseWV0N3fdrqww4PM Session:
https://us06web.zoom.us/webinar/register/WN_GCoJXsORTCepmCsw2eriSAHope to see you there!
2021/03/26 at 1:23 pm #100176Jack_AHModeratorSo just to follow up here, as we’ve been having a conversation about this on Facebook.
I just wanted to update those interested in the thread that we have been investigating this report over the past few days at A&H.
We have confirmed that the anti-aliasing filter on the M-DANTE card being used by Aaron (this is the iLive/GLD style card that requires an adapter to use with dLive) affects the frequency response starting at 19kHz. There is little to no reduction below 19kHz.
What we have found in the process of investigating this, is that the newer DANTE 96kHz cards, when running in 48kHz mode, have a less aggressive filter, which starts much earlier with a 1db reduction at 14kHz increasing to around 2dB at 20kHz then significantly increasing afterwards. We have identified a fix, which will be released in an upcoming version of firmware. There is no current ETA, but this is not expected to take a significant amount of time.
Please note the above only affects the DANTE 96kHz cards. The M-DANTE is unaffected.
2021/03/25 at 11:03 am #100127Jack_AHModeratorI must admit, it was just a copy and paste job on my part!
@Nicola A&H did the actual work of making it!2021/03/24 at 11:48 am #100093Jack_AHModeratorhttps://www.allen-heath.com/media/Avantis-Firmware-Reference-Guide-V1.10.pdf
Hot off the press!
2021/03/24 at 11:48 am #100092Jack_AHModeratorThe reference guide for 1.1 is up!
https://www.allen-heath.com/media/Avantis-Firmware-Reference-Guide-V1.10.pdf
2021/03/16 at 12:05 pm #99865Jack_AHModeratorHey Jeff,
It shouldn’t take 20mins for sure, what point has it got stuck on?
What’s currently shown on the screen?
2021/03/16 at 10:46 am #99861Jack_AHModeratorI’m just putting the finishing touches to it. It will follow soon.
2021/01/28 at 1:08 pm #98414Jack_AHModeratorYou’ll need the A&H driver too, which can be found my installing “Waves Central” you’ll need to search ‘all products’ (by default it’s only products you’ve purchased) and you’ll find the Allen & Heath Driver.
2021/01/23 at 9:33 pm #98304Jack_AHModeratorHey Ben,
Jack here!
It was up on the main Believe in Music schedule of our website. I just thought I’d pop a message on Facebook.
I’ll certainly bare in mind putting something in here in the future, apologies to any that missed it.
The session was recorded I believe. I’m not entirely sure when it will be available, will have a word with the Marketing team on Monday and get back to you.
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