[Ben A&HModerator]

@vilddyret / @pete-j / @kolethomsen

Thanks for the information on your applications. We will investigate if there are any changes we can make to improve workflow in these scenarios 🙂

@milky

The guide is being proof-read and checked for errors at the moment so it should be online shortly!

[Ben A&HModerator]

@scruffyd
Sorry, I missed that in my first reply. Good points, I will speak to the software guys about this as a potential workflow improvement.

[Ben A&HModerator]

Hi all,

Thanks for the feedback so far, we do take it all on board 🙂

@vilddyret, @scruffyd
We’re looking into ways we can make the filters more usable in scenarios like this.
I’m interested to know a bit more about the application where you are updating parameters in scenes that have those same parameters filtered out – is there a “base” scene you are using for these parameters and, if so, why isn’t updating the base scene prefereable for this application?

And yes, there was a Preview mode on show at PL&S but as you’re aware it didn’t make it in to 1.50. That doesn’t mean it won’t appear in the future though…

@juana-campo
Sadly the 4GB limit imposed by x86 OSes is a problem now we are adding more features to Director so going forward we will be supporting x64 only on the Windows platform. I will ensure the website has a note to this effect on the download page for Director to prevent any confusion.

@bildic
Good spot! Keep your eyes on the website and social media for more info in the not too distant future…

[Ben A&HModerator]

Hi both,

You’ll be pleased to hear this feature is included in V1.50 🙂

Ben – A&H

[Ben A&HModerator]

Hi Matthew,

As you are based in the USA you will be best served contacting the Technical Support team at our US distributors:

https://www.americanmusicandsound.com/en/brands/allen_heath/support

They are best positioned to assist you with your problem.

Best Regards,
Ben

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi all,

When using the Dante Firmware Update Manager software, please ensure that you have disabled your WiFi port:
https://dev.audinate.com/kb/webhelp/home.htm#troubleshooting/firmware_update_manager_can_t_find_any_dante_devices_on_my_network._why_is_this.htm

Best Regards,
Ben
A&H

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi thebizz,

As Chris suggests, ensure that DHCP is turned off.

Also check that the network settings are correct:

IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254

Ben
A&H

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi Jan,

Sorry to hear that you’re experiencing issues with your GLD.

Please could you open a ticket with Technical Support so we can investigate your issue further.

Best Regards,
Ben
Allen & Heath

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi,

Mario you are correct – Apple changed something in iOS6 which has changed the behaviour of WiFi networks when no internet connection is present.

We have prepared a workaround for this which can be found in our “Knowledgebase”:
https://allen-heath.helpserve.com/Knowledgebase/Article/View/507/0/problems-connecting-to-a-wifi-network-under-ios6

I hope this helps.
Ben
A&H Technical Support

[Ben A&HModerator]

Hi all,

For Dante availability in any territory please contact the relevant A&H distributor:
https://www.allen-heath.com/UK/Company/Pages/Distributors.aspx

@letmefix – Someone from our American distributor AM&S will be contacting regarding your query.

I hope this helps.

Ben

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi,

We are in the process of moving our website onto a new server and unfortunately for a short period of time the PC version of Editor was unavailable to download. This has now been resolved.

This link is now working so please visit our website and try again.

Best Regards,
Ben
Allen&Heath Technical Support

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi Kaleb,

Please be aware that this is a forum dedicated to the iLive range.

For queries relating to other product ranges please contact your A&H distributor in Australia TAG – https://www.allen-heath.co.uk/distributors?c=Australasia%20and%20Oceania – or open a support ticket here:
https://www.allen-heath.com/support

I hope this helps.

Ben

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

[Ben A&HModerator]

Hi Tobin,

Take a look at the Software section of our knowledgebase where you can download the RTA software – https://www.allen-heath.com/support

Please be aware that this is a forum dedicated to the iLive product range. Queries relating to other A&H product ranges should be sent to your local distributor or Technical Support.

Hope this helps.

Ben

–
Allen & Heath Technical Support
https://www.allen-heath.com/support
–

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