[AlrodParticipant]

Thanks, good to know. Admittedly I am one of those who does not always read the fine print.

That being said, outside of hardwiring to the router, I would still like to know how to achieve Internet access while for example, having an iPad connected to the QU-16. Is that even possible?

[AlrodParticipant]

I should have been more clear (sorry). Is there a way to do that part wirelessly? So for example, I go into a venue that has free WiFi, as most do, can I tap into that source wirelessly?

[AlrodParticipant]

Thanks,
That being said, is it ok to simply connect my preamp to the XLR mic inputs or would the line ins be better?

[AlrodParticipant]

I almost hate to say it, and of course this is my own opinion, but I think the QU 16 falls under the “If it ain’t broke don’t fix it” category. I agree with other posts that A&H have done a great job with updates. What I would like to see added is the ability to use 3rd party plugins. I would even be willing to pay for a hardware update/add on to make that happen. Might be pie in the sky, but that would be awesome!

[AlrodParticipant]

I cannot speak for Sonar, but I can say that the DAW Control software works perfectly With Pro Tools 12.5 running on Windows 10. I learned a big lesson not too long ago. A&H knows how to, and will deliver a working controller. Patience is a virtue in this case.

You probably will not like my next suggestion, but have you tried reinstalling Windows 7 and starting with a clean slate? You are after all dealing with an operating system that was released in 2009. Mainstream support ended in January of 2015. I suspect you have outdated driver conflicts. As Harry stated above, they are unable to replicate your issue, and they have instructions on how to setup QU. In other words, the problem appears to be your system.

I really liked Windows 7, but found many manufacturers are no longer developing or providing upgrades for it.

[AlrodParticipant]

Thanks Harry!
I think the template idea is a great one, looking forward to it. And again, I cannot thank you enough for the outstanding job you did on the webinar. I learned a lot!

[AlrodParticipant]

Nice job A&H! The Webinar is a great bonus. Thanks!!!

[AlrodParticipant]

First off, let me just say I am ecstatic that A&H were able to resolve the issues that pushed back the release of the Windows DAW control. Way to go gentlemen.

What I find disturbing however is when a company (any company), refers to their costumers as trolls. This failed and misrepresented release is not the fault of your customers! This is totally on you A&H. You only have yourselves to blame. Since when is telling the truth “trolling”? I don’t know who “Harry A&H” is, but you need to learn to respect those who ultimately put bread on your table. Without customers, your company wouldn’t exist. Does your management team know that this is how you speak to your customers?!? You should be ashamed, really!

[AlrodParticipant]

I can appreciate what you are saying. I also work in the technology field. It is however, one thing to oversell (hype), but it is another to state boldly that your product includes a feature that does not in fact exist on your product. To me that falls under false advertising. Shame on A&H!

[AlrodParticipant]

And so, 4 months on, A&H continue with their false advertising. Although I was personally promised updates, I have heard nothing from A&H. We are not talking 4 days or 4 weeks. This has been going on for 4 months! Enough is enough, I am having this looked into.

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[AlrodParticipant]

Ive not heard a single word unfortunately. After three months since the DAW Control announcement, I think the problem is much bigger than the MIDI piece. I wish A&H was a bit more transparent about it.

[AlrodParticipant]

That sounds great Cesar! I wonder if A&H would be willing to reach out to you and others who are able to get this to work. I think it would be a Win Win for everyone. I know personally I would be willing to be a beta tester. Have a great vacation!

[AlrodParticipant]

Whether you realize it or not, you have added insult to injury. You are strongly implying that A&H is a disconnected company, one in which communication between departments doesn’t happen. You are also implying that they are as corrupt as politicians. These are pretty bold albeit baseless accusations to make unless of course you work for A&H and substantiate such erroneous claims.

As a side note, it is sad to see people that think it is ok for companies to not deliver on advertised products. Perhaps unlike you, I am not wealthy and I work hard for my money. After spending literally thousands of dollars, I expect companies to deliver what they say they are going to deliver. If you like throwing money away, that is certainly your prerogative.

Your argument is a simplistic and weak one. In fact, your kiss-up fan boy attitude is quite an embarrassing read. This isn’t about politics or politicians. If you feel my complaints are overbearing then don’t read them. They are not meant for you anyway.

I have made my point, and received a response from A&H. I happen to believe that their departments do talk to each other and get things done. They wouldn’t have been in business for this long with such a long list of world class products if that were the case. It is you that is whining while my dialog with A&H gave them the nudge they need to deliver what they said they were going to deliver. This is called a “grown up” conversation. One which you obviously find difficult to understand.

[AlrodParticipant]

I am not trying to get anyone to kiss anything Dick. If you are promoting the idea that it is ok for companies to mislead buyers, then you are part of the problem. I have seen your posts, They are usually mean spirited and you are always looking for a reaction, so It’s difficult for me to take you seriously.

Let me make something clear, I believe A&H makes some of the best mixing gear. It’s just that at the moment I am frustrated with their being unable to deliver on what is essentially an advertised promise. Perhaps that this is the first time I have ever had a complaint against the company shows their impeccable track record. I wouldn’t waste my time if I didn’t think something good will come out of this. Even greatness can get lazy and needs a nudge from time to time. Notice that A&H haven’t deleted my posts? Weaker companies would have. This is A&H owning up to their mistakes. So please spare me your sophomoric and nonsensical quips.

[AlrodParticipant]

I appreciate the response, but I think you are still missing whatI am trying to say. You minimize your culpability by making the statement ” I’m sorry if this wasn’t very clear or misleading” Your splash page (which you are still running by the way), does not say “coming soon”. It advertises the Firmware V1.9 Full Ecosystem Upgrade and lists the following: (Also see attached screenshot)

Fully featured QU-Pad app
ProFactory mic presets
QU-Control install app
Windows DAW Control

Again, NOWHERE does is say “coming soon”. A person has to dig into your website to find the “coming soon” information. There is not even a “Read or Click for details”. So you see, you are misleading your customers and potential customers. Many people are purchasing the QU series based on the advertised Windows DAW Control. Might I suggest that you update the splash screen to say “Windows DAW Control (coming soon). Actually you should probably remove it all together and release it when it is ready V1.10?

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