Zed12FX USB not showing in Windows

[Paradigm Karaoke]

I Have 3 Zed12FX units that i use for karaoke.
they all plug into 3 different laptops (as i have 3 different rigs)
The Mixer does not show up in Windows at all, none of the 3.
i reached out to A&H directly and was told the mixer has a fault.
all 3 have the same fault so i don’t see how that can be a fault of every mixer.
i CAN get them to be identified by windows as long as i install the Behringer USB drivers first. Then it shows up as a Behringer interface.
If i uninstall the Behringer driver, none of the mixers can be seen or used.
i just want to use the standard Windows driver as i think the Behringer is less than ideal.
what options are there to make the mixer class compliant and noticed by Windows?

[KeithJ A&H]

Hi Paradigm Karaoke

As you say, it is unlikely that there is a hardware issue with all 3.
The ZED-12FX USB interface is already class compliant though, and should appear in Windows or Mac (or even work connected to a tablet or phone).
If it wasn’t suggested by the person you spoke with, have you tried another computer or device to rule out something with the computer?

Thanks,
Keith.

[Paradigm Karaoke]

hi Keith
yes, i have used other computers as all 3 use 3 different computers and the result is the same on all of them
HP, AMD Ryzen7 5700u 16 thread, 32GB ram
Windows just does not recognize them
however, i CAN get it recognized if i install the generic Behringer Drivers.

[KeithJ A&H]

Hi,

Please contact us directly via support.allen-heath.com with more details on the system (you can also reference this thread) and we can look into this with you.
I wonder if there is some strange conflict with the other driver being installed/removed.

Thanks,
Keith

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