Wrong DNA Code

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  • 2020/11/27 at 9:32 pm #96655
    Profile photo of Dave MeadowcroftDave Meadowcroft
    Participant

    Hi,

    I’ve just bought an add on and entered 1 character wrong in the DNA code (a 0 instead of a D).
    I’ve used the contact form in the shop to ask for help. Is that the right place to go?

    2020/11/29 at 9:30 am #96704
    Profile photo of Alex A&HAlex A&H
    Keymaster

    Hi Dave,

    I can’t see a ticket in our support system, so I recommend emailing shopsupport@allen-heath.com instead and we’ll get this sorted for you.

    Please include your order number along with your correct DNA.

    Thanks
    Alex

    2020/11/29 at 10:39 pm #96733
    Profile photo of Dave MeadowcroftDave Meadowcroft
    Participant

    Hi Alex,

    Thanks, I’ve done that. I’ve had a ticket number in an auto-response 🙂

    Dave

    2020/11/30 at 5:19 pm #96773
    Profile photo of Dave MeadowcroftDave Meadowcroft
    Participant

    Got your email – that worked perfectly.

    Thanks Alex!

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