Wireless weirdness with Director

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This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of Steve Steve 4 years, 9 months ago.

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    Profile photo of Steve

    Director 1.63 running on Microsoft Surface Pro via wireless network, connected to CDM32 Mix Rack.

    Whenever the Surface Pro goes to sleep, Director loses connectivity and needs to push/pull settings, which takes between 90-120 seconds, and usually requires a relaunch of the application to get rid of the “lost connectivity” pop-up window.

    Never had this problem with X32 and their tablet application.

    Is there a way to keep the connection alive? I like charging my Surface between sets, but I hate having to re-establish connectivity and that it takes so long.

    Profile photo of Wolfgang

    you can very easily prevent a windows computer from going into sleep mode. that’s what i do anyway.

    Profile photo of Ben A&H
    Ben A&H

    Hi Steve,

    I’ve moved this out of the Feature Request forum and into Troubleshooting.

    Microsoft Surfaces will lose network connectivity when they go into Sleep mode (many many discussion threads on this on IT forums) so, as Wolfgang suggests, the best option would be to prevent the Surface going into Sleep mode – you can find these settings in the Power Options area of Control Panel.


    Profile photo of Steve


    Thanks… but…. the issue is only with Director.

    My Lake Processor software, lighting software, and (when we’re not using dLive) X32 applications all recover seamlessly from sleep mode. No need to reconnect, push/pull settings, etc.. It’s only the Director app that complains and needs to be quit/restarted.

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