Weird In-coming Signals/Peak and Distorted LR Sound/Grounded Sound

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This topic contains 22 replies, has 5 voices, and was last updated by Profile photo of James James 3 weeks, 5 days ago.

Viewing 8 posts - 16 through 23 (of 23 total)
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  • #110679
    Profile photo of James
    James
    Participant

    Hello @james,

    Please send a message to: Support@allen-heath.com to have the support team follow up this enquiry with you.
    Kindly provide as many details as possible (Video is always helpful!)

    Thank you,
    Rafael

    @Rafael Yes i already send a ticket and a video.

    #110680
    Profile photo of James
    James
    Participant

    Is it the output cables you are disconnection? If the mixer is making the noise or just passing the noise through it from an input source that is causing the noise the moment
    that the output cables are disconnected the noise would stop.

    If the noise issue is something in the signal chain after the mixer then the noise could continue or maybe change in some way when the output cables are disconnected.

    Yes i already said in the list of troubleshoot

    All XLR Inputs are disconnected, AB168 (Slink), Network.. Only Mixer outputs – XLR – Speaker are only connected

    #110681
    Profile photo of James
    James
    Participant

    Is it the output cables you are disconnection? If the mixer is making the noise or just passing the noise through it from an input source that is causing the noise the moment
    that the output cables are disconnected the noise would stop.

    If the noise issue is something in the signal chain after the mixer then the noise could continue or maybe change in some way when the output cables are disconnected.

    Yes i already said in the list of troubleshoot

    All XLR Inputs are disconnected, AB168 (Slink), Network.. Only Mixer outputs – XLR – Speaker are only connected and same thing happened distorted.

    #110682
    Profile photo of SteffenR
    SteffenR
    Participant

    All XLR Inputs are disconnected, AB168 (Slink), Network.. Only Mixer outputs – XLR – Speaker are only connected

    Are all inputs muted?
    Is the noise still there with all inputs muted?
    And I don’t mean the simple answer that nothing is connected…

    Can you reproduce the noise by doing something?
    Or is it happening out of nowhere?

    The video is not really helpful, since it is a screen recording and somebody is doing things on the PC.

    #110683
    Profile photo of James
    James
    Participant

    Are all inputs muted?
    Is the noise still there with all inputs muted?
    And I don’t mean the simple answer that nothing is connected…

    Can you reproduce the noise by doing something?
    Or is it happening out of nowhere?

    The video is not really helpful, since it is a screen recording and somebody is doing things on the PC.

    Okay i’ll give you some playist on the trouble shoot that i’ve done.

    Sorry for i am speaking on the native language.
    For the standby i was looking for the signal popping.

    The broadcast video/screen recording is the same as the output speakers emmited.
    All Faders are down, Muted Groups, Muted Matrix, Muted LR.. same thing happened.. Output of each port of the mixer is Humming same thing in the videos.

    #110684
    Profile photo of Rafael A&H
    Rafael A&H
    Moderator

    @james,

    Please share with me your Support ticket number.
    Thanks,
    Rafael

    #110685
    Profile photo of James
    James
    Participant

    @james,

    Please share with me your Support ticket number.
    Thanks,
    Rafael

    Yeah i’ve already sent you a PM.

    #110719
    Profile photo of James
    James
    Participant

    I brought the SQ-6 and AB168 to service center and after a day it was repaired immidiately.
    The unit itself is 5 years old the findings was “weak capacitor” both has weak capacitor.

Viewing 8 posts - 16 through 23 (of 23 total)

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