Screen frozen during SQ-Drive playback

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This topic contains 24 replies, has 17 voices, and was last updated by Profile photo of SteveO SteveO 1 year, 3 months ago.

Viewing 10 posts - 16 through 25 (of 25 total)
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  • #93221
    Profile photo of Drefuss
    Drefuss
    Participant

    Hi!
    Same Problem on my side last week 10 min after the begening of my show while recording multi pistes 18 track at 48K , just before the show i’ve turn the RTA on ??……my be this was the trigger of the prob . all faders / soft / was still working but nothing else in the screen everythings was frozen no more control . after the show i’ve shot down by the on /off switch and everything was back to normal . little bit spooky

    #93254
    Profile photo of Zega
    Zega
    Participant

    Hi everyone!
    The same thing happened to me yesterday during a live situation, recording multitrack 9 channels on our sq5. Does anyone know if the sq7 has the same issue? And the situation is connected to the use of the sq-drive, otherwise it doesn’t happen?

    Thanks,
    Zega

    #93255
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @zega and all,

    To collate and clarify the important bits of info from previous posts:

    • The issue is related to use of SQ-Drive and RTA on PEQ at the same time
    • The screen image freezes, but the audio, mixing core and all control continues to function. i.e. you can use all physical controls and remote apps (and even the touchscreen).
    • Removing either SQ-Drive or RTA on PEQ from the equation will prevent the freeze from occurring
    • If you have ‘corrupted’/non-finalised recordings, please try the steps here – http://support.allen-heath.com/Knowledgebase/Article/View/recover-corrupt-sq-drive-recording
    • We have confirmed and replicated the issue, it can occur on any SQ model and we are currently working on an update which we will get out as soon as we can

    As you will know, we spend a lot of time on testing to avoid things like this. Occasionally bugs get through, but they don’t usually present themselves in such a scary way!
    Thank you for your patience with this.
    Keith.

    #93874
    Profile photo of Terry Wong
    Terry Wong
    Participant

    I also encounter the SQ5 screen display frozen problem when I doing live multitrack recording recently.
    I was so lucky that I still can managed to stop the recording by memorizing the location of the stop button on the display panel.

    May I suggest adding the record playback stop option in the SQ Mixpad App so that we can control it.

    #93875
    Profile photo of MarkPAman
    MarkPAman
    Participant

    You can put it on a soft key

    #94255
    Profile photo of sinakunkel
    sinakunkel
    Participant

    Hi, first of all thanks for the answer about the problem. I had the same thing happen yesterday.
    I’d love to know, if the problem also occurs when using the USB-B port instead of the SQ-Drive for a multitrack recording?
    Does anyone know something about this?

    Thanks,
    Sina

    #94273
    Profile photo of pfrigge
    pfrigge
    Participant

    @sinakunkel We use recording via USB-B together with RTA on PEQ without any problems.

    #94519
    Profile photo of Smalldevel
    Smalldevel
    Participant

    Whats about the problem at this time? 5 months after the first post, the problem shoulb be solved in an new firmware. Its not a small bug, its a big problem. ..

    #94534
    Profile photo of Dean
    Dean
    Participant

    Any news on an update to fix this bug?

    #95971
    Profile photo of SteveO
    SteveO
    Participant

    I’ve experienced the frozen screen. Fortunately I did have the record enable button on a hot key however, not being able to use the screen was a bit of a bugger for the rest of the show! I’m assuming a firmware update will correct the problem.
    Hoping for news on this soon!

Viewing 10 posts - 16 through 25 (of 25 total)

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