Topic: Unsuccessful Firmware Update | Allen & Heath Digital Community

Unsuccessful Firmware Update

This topic has 10 replies, 7 voices, and was last updated 10 years, 1 month ago by LKY.

Viewing 11 posts - 1 through 11 (of 11 total)

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2014/11/09 at 6:39 pm #42912

Anonymous
Inactive

Hello.

I tried to update my QU-16 to 1.6 today.

As with other updates I followed the instructions to the letter. I used my QU formatted drive to put the firmware on, went to the utility page and began the procedure.

The pan lights starting doing their back and forth cylon thing… … and never stopped.

What do I do?

2014/11/09 at 6:40 pm #42913

Anonymous
Inactive

(They are still going. An hour later in fact.)

2014/11/10 at 3:30 am #42933

LKY
Participant

Any result yet?

Cylon is cool…but let us all know what ended up happening…

LKY

2014/11/10 at 2:53 pm #42956

Anonymous
Inactive

This happened to me at first on my QU24. I powered on the QU24 with the USB drive already plugged in and got the back and forth lights. I pulled the USB drive out and put it back in and off it went. The installation was successful.

2014/11/10 at 4:30 pm #42960

GCumbee
Participant

Try it again. That happened to me a couple of times. I think once it actually loaded just never quit the operation. Just power off and try it again.

2014/11/10 at 8:06 pm #42971

John-B
Participant

I always remove the previous version of firmware from the thumb drive I use for this, and replace it with new.Also, I’ve always plugged it in with the mixer powered up, and with Utilities page open, and works fine. One time with a previous version, I DID have a problem with thumb drive, and had to re-format it with the Qu, then worked fine. Hope this helps.

2014/11/24 at 11:22 pm #43295

Creator
Participant

I have a question. My church has a qu 24. I was trying to update the firmware but I keep getting cannot find update when USB is plugged in. It is formatted for use with the mixer and the file is in the root directory. (F:) for example. Does it needs to be in one of the qu folders? If not, I don’t understand why the mixer can’t find the file.

2014/11/24 at 11:36 pm #43296

BLKGHOST
Participant

Should be in the root. Make sure the file you have is Qu24UpdtV1_60_3804.quu Maybe the console is already up to date?

2014/11/25 at 4:27 am #43298

Creator
Participant

Console is on 1.5 can it just be on a normal flash drive and not one formatted for the board. That was what I was going to try next.

2014/11/25 at 4:58 am #43299

BLKGHOST
Participant

As long as the board recognize the drive, it might work just fine but not recommended

2014/11/25 at 6:40 am #43302

LKY
Participant

Fomat it for board…

You’ll need.
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