System frozen again

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This topic contains 10 replies, has 7 voices, and was last updated by Profile photo of eotsskleet eotsskleet 7 years, 6 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #35748
    Profile photo of casigoreng
    casigoreng
    Participant

    Hei,

    yesterday my GLD-112 freezed again. No USB-Key inserted. Switched between the screens and suddenly the screen did not response anymore. I inserted an USB-Key and than the whole system crashes. The X-11 screen shows a stupid image and than the system starts again.

    Sound keeps running, until the reboot starts.

    This is my fourth crash! In about 20 Hours running! Not good.

    #35768
    Profile photo of Arto
    Arto
    Participant

    Hey,

    same problem here, happened on both GLD 80’s that we have here.

    Tomi

    #35841
    Profile photo of djmanco
    djmanco
    Participant

    Wow. It happened 3 times on my GLD. Posted a ticket, but no answer/solution from GLD technicians. The second time it recovered itself, but the others, had to force shutdown. Nice mixer, but not reliable. At least not for big shows.

    Argentina

    GLD80 + AR2412 + AR84 + AR84 + Dante

    #35857
    Profile photo of TJCornish
    TJCornish
    Participant

    I have also had 2 crashes on 1.3. One was during changing pages of the buttons to the right of the screen, the other was when changing monitor layers. Need to get these fixed!

    #35867
    Profile photo of casigoreng
    casigoreng
    Participant

    Hallo? Any A&H out there? I NEED A FIX!

    #35868
    Profile photo of eotsskleet
    eotsskleet
    Participant

    @casigoreng
    This is just a forum, best way to get the fastest support is by submitting a support ticket!

    Support-Ticket-Link

    #35869
    Profile photo of casigoreng
    casigoreng
    Participant

    @eotsskleet
    You are right. I submitted a support ticket several weeks ago. But until now, i got no answer.

    In my first job i’m a software developer, and i know how hard this problems can be. And i don’t want to blame A&H. But a statement about the development state could be useful.

    @All
    In the logs, there is an entry saying, that the system is waiting for USB-Key. Maybe the system does not crash if a USB-Key is inserted. That could be a work around. I think i did not have a crash, if a USB-Key is injected, but not shure. Can anyone confirm this?

    #35881
    Profile photo of djmanco
    djmanco
    Participant

    No, Casigoreng. In 2 of the 3 crashes I had a USB stick. The second and third, I was recording to USB. The second, the GLD recovered alone and keep working without any problem. The third, I had to force the turn off. The recording during the second freeze was perfect. At the end, in the third freeze, it’s a mess.

    #35932
    Profile photo of Chris93
    Chris93
    Participant

    I crashed it for the first time last week. I was adjusting the compressor on a stereo vocal subgroup and the console just stopped responding, but did pass audio as normal. Switching it off and on again fixed it, and it came back up within a minute to the way it was before the freeze.

    I’d normally have a flash drive in, but didn’t this time.

    Chris

    #36148
    Profile photo of johnfrusketti
    johnfrusketti
    Participant

    An A&H tech told me that is a good practice when re-configure the mixer setup (number of Aux, MTX, etc) made a reboot of the system (simply turn off and then turn on), to avoid problem.
    Also i know that on other English consoles is a good practice too to clean the logs to “clean” the CPU memory.
    There was some issues with USB in the previous firmware release, as i know.
    bye.
    Luca

    #36153
    Profile photo of eotsskleet
    eotsskleet
    Participant

    Yeah, same for me.. after the problems in the earlier firmware with the “inserts” i reconfigured my “standard” showfile! After this i’ve never experienced any further problems!

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