Surface losing communication with mixrack

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This topic contains 1 reply, has 1 voice, and was last updated by Profile photo of dcongdon dcongdon 2 months, 2 weeks ago.

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  • #119033
    Profile photo of dcongdon
    dcongdon
    Participant

    I have a c3500 and DM48 that have been rock solid since 2018. Yesterday, I began working on show prep and am having an issue. After about 5 hours of use, the surface requires a restart and says lost connection to mixrack. The log reads: “Communication Lost – 192.168.1.72 (surface IP) – Server Side.”

    Some back story: I recently had the c3500 out with our DM0 on a 3 week show using firmware 1.98. No issues.

    The DM48 was upgraded to 1.98 yesterday so that it was compatible with the c3500.

    I have tried two different ethercon cables. Both surface and mixrack are on UPS. No cards in surface. GigaAce, Dante, and waves cards in mixrack, but not in use.

    Has anyone else run into something similar?

    #119095
    Profile photo of dcongdon
    dcongdon
    Participant

    Problem solved. Found a network port looped on a connected switch.

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