Surface Hardware Error

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of Art Art 5 years, 10 months ago.

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  • 2018/05/29 at 5:43 pm #71343
    Profile photo of malfmalmquist
    malfmalmquist
    Participant

    Hey Guys,

    I have some serious issues with my c2500/DM48.
    It froze after working on it for half an hour and after a hard reset I get a message “failed to connect to right motor faders” and a “surface hardware failure” page opened up. I updated to 1.70 yesterday.

    I can connect to the DM48 via Laptop, but as soon as I try to see the Surface in Director it says “failed to connect to (name of my dlive). surface hardware error”.

    I tried to re-install 1.70. On the Install-page it puts green markers on every part of the update process but there is a red cross on the motor fader column. Same happened as i re-installed 1.64 again.

    Im desperate for help!

    Cheers
    Malle

    2018/05/29 at 6:47 pm #71345
    Profile photo of malfmalmquist
    malfmalmquist
    Participant

    Here is the screen pic by the way:

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    2018/05/29 at 8:28 pm #71348
    Profile photo of Art
    Art
    Participant

    Sounds like you need to contact tech support for that.

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