Strange error on ILIVE144 IDR48

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This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Scott A&H Scott A&H 5 years, 4 months ago.

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  • #53083
    Profile photo of mick
    mick
    Participant

    Hi

    Can anyone tell me more about this error message. We had a freelance user operating and the desk apparently it crashed this is the only part of the log he took a pic of for me. Unfortunetly he didint send me the full report

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    #53132
    Profile photo of Scott A&H
    Scott A&H
    Participant

    Sorry to hear about that. Unfortunately we need the complete logs to diagnose what happened. Depending on how many entries there have been, they may still be there. If you find complete logs, please forward to your distributor or A&H Support.

    #53133
    Profile photo of mick
    mick
    Participant

    Thanks Scott I have just received the full log files I will try to attach

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    #53138
    Profile photo of Scott A&H
    Scott A&H
    Participant

    Thanks, Please send me the logs through the official channel and I can have them analysed: support@allen-heath.com
    Please include:
    Name
    User or Dealer
    Equipment model
    Problem with date etc

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