Forums › Forums › SQ Forums › SQ troubleshooting › SQ6 USB-B Recording to DAW issues
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2020/10/03 at 8:50 pm #95428
Hey all,
Im all setup to do a multitrack recording tomorrow from my SQ6 (running 1.5.1) to my MacBook Pro running Logic Pro X but im having some strange issues.
My stage is setup and so is my DAW. I have Tie lines setup, and everything is patched. I can see them all coming through to my computer.
my 2 issues (one being less important but possibly part of the second) are:
ISSUE 1
When I play music from my PC to my SQ (over USB) every once in a wile the music will stutter quickly. (This music is downloaded straight to my computer so this isn’t an internet issue while streaming)Issue 2
When I record onto my DAW everything looks fine but when listening in to the recordings im getting a similar skip or or lag that is making the recordings useless.Is this a possible 1.5.1 issue? Could this be a bad USB A-B cable? (Ive tried 2 different ones)
Has anyone faced this issue and solved it? Or should I give the SQ Drive a shot? (The ability to record to a DAW was kind of one of the bigger selling points on this for me.
2020/10/03 at 8:57 pm #954292020/10/03 at 9:12 pm #95430Hey Steffen,
I did see this but I don’t think its the same as my issue. The audio issue I’m facing isn’t a distortion of the sound recording its actually a stutter or skip in the actual recording. Sounds more like there is a piece missing.
eg: if the sentence recorded was “We went to the park” the recording sounds like “we wen-ark” and its happening randomly all around the recording.
Is there a specific page of this link that will assist me further? its like 17 pages long. I can see you have had a lot of input on the page, so if you know what I can do give me a shout.
Sorry this didn’t really help.
2020/10/03 at 9:32 pm #95431@Dan
Did you scrub your pc for audio use?
Delete all crapware and social media software that could phone home.
Delete the antivirus protection or at least disable it during audio use.
Check for virus and malware.Buffer sizes are also an issue.
2020/10/03 at 11:33 pm #95434Hey @volunteer,
Im working on a brand new MacBook (weeks old) so there’s literally nothing else other then an antivirus. Ill give the scan a try.
Can you explain how buffer issue can be an issue? Do I want it higher or lower its currently at 128 samples
Took a dinner break to think things over UPDATE: Ive found that switching over to 48kHz has fixed my “Issue 1” from my previous post. Ive just listened to 4 consecutive songs without that “skip”/”stall” I mentioned.
Gonna play some music for the mics to pickup, and going to attempt a long duration recording now to see if the tracks are clean too.
Not sure why I’m having the 96kHz issue though. Could it be because I have 48kHz stage boxes attached? Just thinking of that now.
Thank you for your thoughts!
2020/10/04 at 12:16 am #95435@Dan
if the antivirus is running it can steal cycles causing problem
buffers are in the DAW and you should be able to set the size in KB or MB
yes conversion between rates could be the issue but unlikelymost new pcs come with crapware installed
are you sure there is nothing that could call home to delay the audio causing the problemsunlikely with a new pc but hard disk defects could be doing it when you hit a bad spot and it had to retry elsewhere
or if it needed defraggingyou might have better luck finding the cause of the problem on a logic pro forum
2020/10/04 at 4:00 am #95436@Volounteer
Ohh okok I will disable it completely. That makes sense, thank you.
Im running a MacBook Pro 2020 and I had AdBlock Pro enabled. But when im in the recording session I don’t have any other programs running or on in th background. Just my DAW, The A&H DAW controller app and the application to play the music for the mics to pick up.
Im gonna give that a try and have a look on a Logic forum for some buffer info.
The only buffer options I see in my preferences are “I/O Buffer Size” the option are a range of sample numbers from 32 to 1024 and “Process Buffer Range” Options range from small to large.
And If I could I just want to ask wha you mean by “call home” I apologize I’m not sure what you mean by that.
Thank you so much again for your input. At the very least I’m going to be able to get a 48kHz recording in tomorrow. I went in tonight and tried out a recording 4 songs long at 48k and all of the tracks came out clean.
2020/10/04 at 8:30 am #95437a MacBook 2020 has more than enough resources to run many programs at the same time
don’t disable antivirus or other security programs in the first place
only do this for trouble shootingI guess your Macbook has no USB A ports anymore
so you have to use an USB adapter or a cable USB-C to try to use a different cable or a different adapter first
a USB 2.0 cable would be enough so no big deal if it doesn’t help2020/10/04 at 2:18 pm #95443If you are not online then you do not need any anti malware programs
My win98SE runs faster than xp with NO protection of any kind except an air gap which is one way out of the machine
the newer laptops with 8 and 10 might just run faster than the SE2020/10/04 at 6:02 pm #95451***content removed***
we live in 2020, and he uses a Mac with SSD’s
completly off topic and not helpful at all2020/10/04 at 7:46 pm #95463@SteffenR
completely on topic no matter what he uses
no matter how much capacity the machine has some users try to do more than it can and then have problems with the audio
telling people what causes problems that other people have which relates to his OP is helpful
You being a bully is not helpful
Nor insulting new users asking a question because you think they are stupid2020/10/21 at 2:43 pm #95924I have a similar problem with the new Firmware update (1.5.1). The only issue is that the SQ6 is getting signal, but my DAW (logic pro x)is not getting signal. I’ve tried restarting the board, the DAW, the computer. Unplugging and replugging the usb from the sq6 to the computer (Mac Pro). I had no issues before the update, but after the update, I had this issue pop up. Any ideas?
2020/10/21 at 2:58 pm #95925I went ahead and called Allen and Heath and got the answer I needed. But just for anyone else who might have this problem in the future, in the new firmware update (1.5.1) a new option was added to the board. Setup ——> audio ——> USB. There’s now two options, SQ6 Drive and USB Port and USB port is what sends to your DAW.
2020/10/22 at 9:39 am #95933Allen Heath’s biggest problem is this recording, both SQdrive and usb b. It starts with the large incompatibility of the pendrive, the vast majority does not work with the SQ and QU line, then comes the pcs that if they are with USB 3.0 ports do not work and so on ……. The worst thing is that update 1.5.1 if someone tries to record through SQdrive the console crashes everything, it just doesn’t work like it did with me, I had to ask the band to stop the show and turn off the console to be able to work again. I’m not the only one who did this, I’ve seen other reports, even have a topic about it here. I think Allen Heath has to take serious steps or he will lose customers
2020/10/22 at 2:07 pm #95936usb is indeed a big problem with our Qu and apparently with many of AH devices.
So is there any other vendor out there where the usb works perfectly BUT
does not have some other unique problems of their own ?AH seems to be selling well.
I am sure they are weighing all options for the total long term benefit of the entire company. -
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