SQ6 Muddy Output (From all output on the back. Headset port is OK)

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This topic contains 10 replies, has 4 voices, and was last updated by Profile photo of Rafael A&H Rafael A&H 3 days, 11 hours ago.

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  • #107820
    Profile photo of glennalonzo
    glennalonzo
    Participant

    Hi Allen & Heath,

    Good day, I hope someone can help me.
    I am getting a muddy output from any of the output source on the back of my SQ6.
    It sounds like the high frequency are all the way down. (I already reset my SQ6 and updated the firmware to V 1.5.6 My SQ USB Control Panel Driver is Version 4.86.0 My OS is Windows 10 64bit)
    It sounds like the tweeter of my monitor speakers are broken. But its not. My pair of KRK Rokit 5 are fine when I connect it to the headset output jack of the SQ6.

    I’m about to open my SQ6 already to check the circuit but I hope someone can help before I do that.
    Much appreciate it.

    Many thanks
    ♥glennalonzo

    #107822
    Profile photo of Mike C
    Mike C
    Participant

    For the sake of testing have you tried another speaker connected to the outputs.

    Does the speaker or amp your connecting have an XLR input or are you using adapters to convert from the XLR outs on the mixer to another type of input connector.

    Are you using the KRK monitors for all the testing and using the XLR input?

    Route the PFL to an output and listen to that output when PFLing a channel with an
    audio source on it.

    Have the tried using the internal pink noise or white noise generator directly routed
    to an output.

    Make a video recording of the sound and post up a link to it.

    I don’t think you’ll find anything by opening up the mixer.

    #107827
    Profile photo of glennalonzo
    glennalonzo
    Participant

    Hi Mike. Here’s the video. I tried to connect my KrK to outputs 1-14 on the back of the SQ6. All of then sounds no treble. I also do the same using my Alesis Monitor One. Its still the same. U use an xlr cable. No adapters.

    It works normally from the headset port though.

    #107828
    Profile photo of glennalonzo
    glennalonzo
    Participant
    #107830
    Profile photo of Rafael A&H
    Rafael A&H
    Participant

    Hello @glennalonzo,

    If you are having an issue with your unit, please submit a ticket at our support centre and I’ll be happy to trouble shoot this with you.
    We do not advise users to open the mixers, if your unit has a hardware issue that requires repair, it will need to be sent to one of our approved service centres.

    Support

    Thank you,
    Rafael

    #107833
    Profile photo of glennalonzo
    glennalonzo
    Participant

    Hi Rafael. Thanks for the link of the SQ Support. I created a ticket#: 856273

    Many thanks
    ♥glenn

    #107840
    Profile photo of JeroenAudio
    JeroenAudio
    Participant

    Hi,

    I noticed in the video you send PAFL signal to all of your outputs. What happens if you send the main outputs or an aux to the outputs? I think there is something wrong in the PAFL signal path (eq or something else).

    Hope this helps.

    Jeroen

    #107841
    Profile photo of glennalonzo
    glennalonzo
    Participant

    Hello JeroenAudio,

    Thanks for the idea. I will try to send an AUX to the outputs.

    ♥glenn

    #107844
    Profile photo of Mike C
    Mike C
    Participant

    I had mentioned using PFL as a routing test source because when you PFL a channel
    you are automatically bypassing any mix or buss processing to could be a issue.

    Connect you music source to an input channel and than PFL that channel and listen to it.

    #108358
    Profile photo of glennalonzo
    glennalonzo
    Participant

    Hi SQ Support,

    Is there a hotfix for the “Constant-Q” (Built-in Graphic Equalizer) of my SQ6?, which I can download?
    Or can I get “SQ-6 DiGi-GEQ Graphic EQ” as a trial? To see if it solves the problem?

    Thanks
    ♥glennalonzo
    (+63)9151420482

    #108382
    Profile photo of Rafael A&H
    Rafael A&H
    Participant

    Hi @glennalonzo

    On following up with your previous enquiry with our support team, I cannot seem to find if there was any resolution with your unit.
    It was advised by my colleagues that the unit might require service, I would recommend reaching for that first to ensure it is not a hardware issue.
    (I will follow up with your on the ticket)

    In regards with the Add-ons, I’m afraid we do not have trial versions of the Add-ons at this time. Sorry about that!
    Thank you,
    Rafael

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