SQ6 and dx168 loosing connection at random

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  • #88624
    Profile photo of Funkie mit h
    Funkie mit h
    Participant

    Anyone ideas?

    I have a dx168 connected to my SQ6.
    after power up at random we hear a click and see the desk lost connection for just a few sec.

    Swapped cables same issue.

    #88625
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi Funkie mit h,

    Please contact us using support.allen-heath.com with more details on the setup (cables, cable length, clock source, all connected devices) and we can help figure out what’s happened here.
    (Good idea to check different cables, but if you’ve tried a short high quality STP Cat5e or better and this didn’t help, then it’s also worth checking the RJ45 sockets for any damage to pins too)

    Thanks,
    Keith.

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