Twice I faced the same problem with the SQ-5: during use, the touch screen stopped responding. The screen still works, but no longer possible to use the touch function. The problem is solved when restarting the console… but not possible during a concert!
What to do ?
Thank you for your answer, indeed the SQ MixPad software was open on my PC.
Will it be solved in the next SQ-5 update or is it already solved with the 1.5.6 update?
I’m not sure when that gets pushed to main. The current Mac beta is 1.8.0(326). You may be able to switch to the beta release track in the app general settings. I don’t remember if that was a thing I had to sign up for.
A&H should really fix this in firmware. It’s some kind of buffer overrun that should be handled more gracefully.
Well, happened here, too. Booted up the SQ6, nothing else running. No touchscreen response. Rebooted the board, all is well. Scary. @keithjah, are there any diagnostics or anything I can run?
Hi Keith,
I undestand this issue could be not easy to troubleshoot but I guess needs to be analyzed in deep.
My feeling is that unresponsive touch screen at power on is not dued to HW problems (defective touch screen itself) since there are a lot of cases already reported here and I cannot believe that all units are defective..
Instead I guess it could be caused by network startup config (with external router for instance) during the first power on.
If you need further infos please don’t hesitate to revert to me.
@Graz is correct – anything intermittent is difficult to pin down, but if you haven’t already done so, please contact us directly about this using support.allen-heath.com.
We will do our best to help figure out what’s happened and will also be able to log and share symptoms with the development and test team to investigate further if required.
just had the reponse from A&H Support.. they clearly stated that this is an HW failure, no dubt.
Personally I’m not so sure …
Anyway, I will do as they suggested and arrange the unit to be sent for repair.
Let’s see at the end .
Keep you posted !
Please keep me updated about any outcome in regards.
Thanks & kind regards,
David Schumann of Mixing Station has definitely demonstrated that a burst of data on the network can overrun a buffer and produce a variety of results, including an unresponsive touchscreen. The SQ should handle that situation more gracefully.
My screen was nonresponsive on first start again yesterday. Once every 3 weeks is never going to be found on a test bench. Sigh. So far it’s always worked after a restart.
